Communication Skills

Course Overview

Strong communication isn’t just about what you say - it’s about how you listen, adapt, and respond.

Whether you’re leading a team, working with clients, or collaborating with colleagues, effective communication can improve relationships, prevent misunderstandings, and increase workplace success.

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The Foundations of Effective Communication – Understanding Your Style

• The key elements of great communication—clarity, confidence, and connection.

• Common communication barriers and how to overcome them.

• How to adapt your communication style for different situations and audiences.

Active Listening & Building Rapport – Strengthening Relationships

• The power of active listening—how to truly understand and engage with others.

• Using body language and non-verbal cues to reinforce your message.

• How to build stronger workplace relationships through better communication.

DISC Personality Types & Communication Styles – Adapting to Others

• Understanding DISC personality profiles and how different people prefer to communicate.

• How to adjust your communication style to connect more effectively.

• Practical ways to use DISC insights in meetings, feedback, and teamwork.

Assertive Communication – Expressing Yourself with Confidence

• The difference between passive, aggressive, and assertive communication.

• Techniques for being direct without being confrontational.

• How to handle workplace conversations with clarity and confidence.

Difficult Conversations & Managing Conflict – Staying Professional Under Pressure

• How to handle difficult conversations while maintaining positive relationships.

• Strategies for managing conflict in a professional and constructive way.

• Responding effectively to criticism, resistance, or emotional reactions.

Meetings – Make your Meetings Impactful and Enjoyable

• When you should (and shouldn't!) have a meeting.

• How to organise and run successful meetings and follow up on actions.

• Tips for participating in meetings to get your voice heard.

Who is it for?

• All Employees: As effective communication is a fundamental skill for everyone in the workplace.

• Individuals who want to improve their overall communication abilities.

• Team Members seeking to enhance collaboration and team dynamics.

• Managers and Leaders who want to improve their communication with their teams.

• Anyone looking to build a strong foundation in essential communication skills for professional success.