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Colleagues practising active listening during communication training

Communication Skills Training

Clearer conversations. Stronger influence. Improved results.

5 Star Rated

10+ Years Experience

In-House Training

In-person team training from £1,400 per day or £1,150 per day remote for your group.
See Courses for further detail

Trusted By Teams Across the UK

In the private and public sectors, from SMEs to publicly-listed companies, I've delivered training across a wide range of organisation sizes and sectors.

Client logo Reckitt Benckiser
Client logo Reed Business School
Client logo Mercia Asset Management PLC
Client logo Indium Corporation

See What People Say ↓

Why Communication Skills Matter

Great communication sits at the heart of every successful organisation.

 

Whether you’re leading a team, working with clients, delivering presentations or collaborating across departments, strong communication skills help you work more confidently and effectively.

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Communication is the skill everyone's expected to have but almost nobody is actually taught. Most people pick it up on the job, gaps and all – which is why getting the core principles right makes such an immediate difference, whatever your role or experience.

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My communication skills courses give you practical tools to communicate clearly, listen actively, adapt to different people and situations, and handle challenging conversations with professionalism.

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  • Build trust and credibility with colleagues and customers

  • Avoid misunderstandings and costly mistakes

  • Increase confidence when speaking and presenting

  • Handle feedback and difficult conversations constructively

  • Improve teamwork, motivation, and engagement

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I also have courses if you want to learn leadership and management skills, or if you want to improve your personal effectiveness.

Confident presenter practising clear communication with colleagues

Communication Skills Courses

All of my communication skills courses can be organised as customised in-house training for your team. ​Contact me to learn more.
 

Which Communication Course Is Right for You?

Not sure where to start? Here's the quickest way to find the right fit.

 

For in-house training the content is tailored to your requirements and I can design a custom course just for you – just send me a message. If you'd rather talk it through, book a free 30-minute call - no obligation.

Build strong all-round communication and work better with different people.

Effective Communication

Present and speak with confidence and impact. Manage nerves and engage your audience.

Presentation Skills

Speak up, set boundaries and grow your confidence while building strong, positive relationships.

Assertiveness & Confidence

Negotiate and influence better outcomes in any situation. Especially useful for B2B sales.

Negotiation Skills

Effective Communication Training

Communicate clearly. Collaborate confidently. Build stronger working relationships.

Strong communication sits at the heart of every successful team.

 

This course helps you develop clarity, confidence, and a professional communication style that builds trust and reduces misunderstandings.


You’ll learn practical tools for speaking, listening, influencing, asking effective questions, and adapting your message to different people and situations.

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Whether you’re communicating with colleagues, customers, or senior leaders, these skills help you create smoother, more productive working relationships.

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You’ll learn how to:

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  • Communicate your message clearly and confidently

  • Understand different communication styles with DISC

  • Reduce misunderstandings and avoid costly mistakes

  • Handle challenging conversations with professionalism

  • Build better rapport and improve teamwork

Presentation Skills Training

Speak with confidence. Engage your audience. Deliver presentations that land.

Presenting can be daunting - but with the right techniques, anyone can speak with clarity and confidence.


This course gives you a simple, structured approach to planning and delivering presentations that engage and persuade.

 

You’ll also learn practical methods to manage nerves and use body language and voice effectively.

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With live practice and personalised feedback, you’ll leave feeling more assured and able to present with impact.

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You’ll learn how to:

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  • Structure presentations for clarity and influence

  • Manage nerves and speak with confidence

  • Use body language, voice, and pacing effectively

  • Engage different audiences and keep attention

  • Deliver clear messages that get results

Negotiation Skills Training

Negotiate with confidence. Create win–win outcomes. Strengthen relationships.

Negotiation doesn’t need to feel uncomfortable.

 

With a clear approach and the right skills, you can negotiate confidently while maintaining positive relationships.


This course helps you prepare effectively for discussions, understand the motivations of others, and manage objections calmly and professionally.

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Learn a structured approach to creating win-win outcomes to create a good deal while maintaining positive relationships.

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Perfect for roles involving client relationships, internal collaboration, or decision-making.

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You’ll learn how to:

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  • Prepare for negotiations with clarity and confidence

  • Ask great questions and uncover real needs

  • Use proven negotiation frameworks

  • Recognise and counter tactics used against you

  • Handle pushback and objections professionally

  • Reach agreements that work for everyone

Assertiveness and Confidence Training

Be clear. Be confident. Communicate assertively without conflict.

Confidence is not something you are born with. It's a skill that anyone can develop with practice and the right tools.

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When you have more confidence, you will find that your performance, communication, and relationships improve.

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Linked to confidence is assertiveness. Communicating assertively is a vital skill for reducing stress, improving relationships, and getting things done.


This course helps you express yourself clearly, set healthy boundaries, and manage difficult conversations with confidence - without being aggressive or passive.

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You’ll leave with practical tools you can use immediately in both workplace and everyday situations.

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You’ll learn how to:

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  • Communicate assertively and respectfully

  • Set boundaries and say no without guilt

  • Respond effectively to challenging behaviour

  • Express opinions and needs with confidence

  • Project professionalism and credibility

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You may also be interested in my Stress Management & Resilience course

DISC Personality Reports

DISC is a practical framework for understanding how people prefer to communicate, make decisions and be managed.

 

Individual DISC reports can be added to any communication course for deeper personal insight, or ordered on their own.

 

As a Certified Professional Behaviour Analyst, I use DISC throughout my communication skills training to help managers recognise and adapt to different behavioural styles across their teams.

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Examples reports are available so you can see the information covered in the DISC reports for your team.

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Learn more about DISC reports →

DISC report for management staff

DOMINANCE

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DISC reports being used in leadership training

INFLUENCE

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Line managers understanding team dynamics with DISC reports

STEADINESS

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Leaders developing their communication style with DISC reports

CONCIENTIOUSNESS

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Meet Your Trainer
Mark Baglow

Hi, I'm Mark. When you book this course, you get me – not an associate, not a script read off a slide.

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I've spent fifteen years in the world of education, training and development. During my career I learned the thing that still shapes every course I run: people don't remember what you tell them, they remember what they do.

 

My training is practical, hands-on and refreshingly jargon-free – real tools you'll use on Monday morning, not dry theory you'll have forgotten by lunch.

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I'm a certified DISC analyst, and I've designed and delivered leadership, management and communication training across sectors including education, software and financial services.

 

I'm based in Birmingham – right in the middle of the country – so I can reach you easily for in-person training anywhere in the UK, or even internationally! I also provide live online training if that suits you better.

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I keep my business deliberately personal: you deal with me directly, from first enquiry to post-course follow-up, and every session is built around your people and your real-world challenges.

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Read more About Me

Mark Baglow delivering in-house coporate training

How In-House Training Works

Bringing training in-house for your team - whether in-person or online - is simpler than you might think.

 

For in-person training I can travel and deliver at your location. If you're looking for communication training in London, Manchester, Liverpool, Birmingham – or anywhere in the UK or internationally – I will be very happy to help.

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Here's the whole journey:

Get in touch: Tell me a bit about your team and what you'd like to achieve.

Fill in the form or book a free 30-minute call.

Free scoping call: We talk through your goals, your team and any specific challenges. No charge, no obligation.

Tailored proposal: I send a clear proposal with tailored content and a price. Tailoring and prep are included as standard - no hidden extras. No VAT is currently charged on top of my prices.

Delivery: I deliver the session at your site or live online, fully tailored to your organisation.

Follow-up: Everyone leaves with a workbook and post-course resources to embed what they've learned.

Want to Learn More?

No VAT currently charged · Free discovery call · Tailoring & prep included

Optional - but handy if your email filters are strict, so I can reach you.

Who Is Communication Skills Training For?

My communication skills courses are designed for professionals at every level.

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Whether you’re building confidence in day-to-day interactions or developing pratical influencing and negotiation skills, these programmes provide practical, actionable tools.

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This training is especially valuable for:

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  • Managers and Team Leaders – who need to motivate, delegate, and give feedback clearly and confidently.

  • Customer-Facing Staff – who want to build rapport, handle challenging conversations, and create positive client experiences.

  • Project Teams and Collaborators – who need to communicate across departments and keep everyone aligned.

  • Aspiring Leaders and Professionals – who want to strengthen their communication skills to advance their careers.

  • Remote and Hybrid Teams – who want to improve clarity and engagement in virtual communication.

Whether you manage people, deal with clients, or simply want to be heard more effectively, improving your communication skills can transform your confidence and results.

Why Choose Mark Baglow Training

Practical & Interactive

Every course is full of real examples, and designed so you can immediately apply what you learn on Monday morning.

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Expect discussion, group work and hands-on exercises, not death by PowerPoint.​​​

Delivered By A Real Expert

You learn directly from me - an experienced trainer and certified DISC analyst.

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You deal with me every step of the wat. No associates, no random person delivering the training. You get a 100% personal service.

Tailored to You

Every in-house course is built around your organisation: your challenges, your sector, your team's real situations.

 

Tailoring and preparation are included as standard.

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Proven Track Record

Trusted by organisations nationwide

 

Consistent 5-star feedback and repeat clients across a wide variety of sectors and types of organisation who value practical, impactful learning.​

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What People Say

Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals.

 

We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company.

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Phil G

Manager, Energy Sector

View More Testimonials

Related Courses

Personal Effectiveness Courses

Improve organisation, prioritisation and time management to support clearer, more confident communication.

Leadership and Management Courses

Develop the communication, motivation and people skills that every effective leader needs.

Sales and Customer Service Courses

Follow a structured selling process from first contact to closing the sale. Works very well alongside my negotiation course.

See All Courses

I deliver training in many other areas including Project Management, Microsoft Office, AI Tools and more.

Participants learning communication skills in classroom workshop

Whether you’re looking to improve how your team collaborates or you want to boost your own confidence at work, my communication skills training courses will help you speak clearly, listen actively, and build stronger relationships.​

 

Just fill in the form to get the conversation started.

 

You can also book a free 30 minute no-obligation consultation call here

Optional - but handy if your email filters are strict, so I can reach you.

Ready to Communicate with Confidence?

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