All Courses
My training covers leadership and management, communication skills, time management, project management, Microsoft Excel, Power BI, Microsoft Word, PowerPoint, Outlook, AI tools such as Claude and Copilot, negotiation skills, customer service and sales training.
All of my courses are available as private in-house training for your team, either in-person or live online.
Want a custom course or talk? The content and length of every course can be tailored to your exact requirements. Send me a quick message to find out how I can help you.
You can also book a free no-obligation chat with me to learn more.
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Develop the core skills needed to lead and manage people effectively, including communication, delegation and motivating teams.
A comprehensive in-house leadership and management course that builds the confidence and capability to lead high-performing teams.
Develop self-awareness and emotional intelligence to improve communication, decision-making and relationships with your team.
Learn how to set clear expectations, manage performance effectively and motivate individuals to deliver their best work.
Claude from Anthropic is one of the most popular tools for businesses. Learn how to use it effectively as an individual and across your team.
Understand how Microsoft Copilot can transform the way you work. Learn practical ways to use AI to support writing, analysis, and productivity.
Learn how to use ChatGPT effectively. Discover practical techniques for prompting AI to support writing, research and everyday business tasks.
Learn how to prioritise effectively, manage competing demands and take control of your workload to reduce stress and achieve more.
Build the skills needed to manage pressure and stress with practical strategies for resilience, mindset and maintaining performance.
Learn how to plan and manage successful projects from start to end. Perfect for non project managers wanting to learn the essentials.
This beginner course covers essential skills in formulas, formatting, data organisation and practical techniques for everyday business tasks.
Expand your Excel capabilities with more advanced formulas, data tools and analysis techniques. Learn logical formulas, lookups and more.
This course covers advanced formulas, PivotTables, data tools and advanced features and techniques used by experienced Excel users.
Learn how to turn business data into clear, interactive dashboards and reports. Ideal for those new to Power BI or wanting to refresh their skills.
Create clear, engaging presentations using PowerPoint. Learn slide design, layout, visual elements and practical presentation techniques.
Learn how to use animations, slide masters and design techniques to create polished professional presentations with advanced PowerPoint.
Build confidence using Microsoft Word to create professional documents. Learn formatting, layout, styles, and tips to work more effectively.
Learn how to manage large documents, automate formatting and create polished, professional reports with advanced Word skills.
Take control of your email, calendar and tasks. Learn practical ways to organise your workload and manage communication more efficiently.
Develop clear, confident communication. Explore active listening, questioning techniques and adapting communication to different people.
Learn how to deliver engaging and confident presentations. Preparation, structure, delivery techniques and managing nerves when presenting.
Build the confidence to communicate clearly and respectfully. Express opinions and wants, set boundaries, and handle difficult conversations.
Practical negotiation strategies to achieve better outcomes. Preparation, communication techniques and handling challenging negotiations.
Develop strong client relationships and win more sales. Learn practical strategies for questioning, presenting solutions and handling objections.
Deliver excellent customer experiences that build loyalty and trust. Learn service behaviours that create positive customer interactions.
Meet Your Trainer
Mark Baglow
Hi, I'm Mark. When you book this course, you get me – not an associate, not a script read off a slide.
I've spent fifteen years in the world of education, training and development. During my career I learned the thing that still shapes every course I run: people don't remember what you tell them, they remember what they do.
My training is practical, hands-on and refreshingly jargon-free – real tools you'll use on Monday morning, not dry theory you'll have forgotten by lunch.
I'm a certified DISC analyst, and I've designed and delivered leadership, management and communication training across sectors including education, software and financial services.
I'm based in Birmingham – right in the middle of the country – so I can reach you easily for in-person training anywhere in the UK, or even internationally! I also provide live online training if that suits you better.
I keep my business deliberately personal: you deal with me directly, from first enquiry to post-course follow-up, and every session is built around your people and your real-world challenges.
How In-House Training Works
Bringing training in-house for your team - whether in-person or online - is simpler than you might think.
Here's the whole journey:
Get in touch: Tell me a bit about your team and what you'd like to achieve.
Fill in the form or book a free 30-minute call.
Free scoping call: We talk through your goals, your team and any specific challenges. No charge, no obligation.
Tailored proposal: I send a clear proposal with tailored content and a price. Tailoring and prep are included as standard - no hidden extras. No VAT is currently charged on top of my prices.
Delivery: I deliver the session at your site or live online, fully tailored to your organisation.
Follow-up: Everyone leaves with a workbook and post-course resources to embed what they've learned.
Want to Learn More?
No VAT currently charged · Free discovery call · Tailoring & prep included
Frequently Asked Questions
For other questions about booking, pricing, delivery and more, please visit the main FAQ Page
Why Choose Mark Baglow Training
Practical & Interactive
Every course is full of real examples, and designed so you can apply what you learn immediately. No meaningless dry theory!
Courses are highly interactive and engaging with discussions, group work and practical exercises.
Results-Focused
I don’t just teach skills - I help you achieve outcomes. I provide you with guidance for continued learning and development after the course.
Detailed course workbooks provide you with comprehensive information on everything we cover and how to put it into action.
Flexible Delivery
Training available in-person across the UK or online via Microsoft Teams. Public and in-house options available.
In-house courses are tailored to your specific needs. Content and length to suit your requirements.
No off-the-shelf learning - just the learning you need.
Proven Track Record
Trusted by organisations nationwide, with consistent 5-star feedback and repeat clients who value practical, impactful learning.
Over 10 years’ experience designing and delivering management and communication training across sectors including education, software, and financial services.
Whether you’re ready to arrange training or just want to find out more information, it will be great to hear from you.
If you're unsure about which course is right for you, or want to know if I can make a custom course or talk, I'll be happy to help.
Join one of my upcoming public courses online or get in touch to discuss tailored in-house options.
Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
