Emotional Intelligence Training
Understand yourself. Understand others. Communicate with clarity and empathy.
I do also have an Emotional Intelligence for Leaders course.
5 Star Rated
In-House Training
Public Courses
1 Day Course
Why Emotional Intelligence Matters
Emotional Intelligence is one of the most valuable skills in the modern workplace.
It helps you understand yourself, connect with others, manage emotions effectively, and communicate with clarity and confidence.
This practical course introduces you to the core components of EI and shows you how to apply them in everyday situations.
Instead of vague advice, you’ll learn real techniques for understanding emotions, improving communication, and building stronger working relationships.
Whether you're looking to reduce conflict, communicate more effectively, or strengthen self-awareness, this training gives you the tools to create positive change in both your professional and personal life.
You’ll learn how to:
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Understand the key components of emotional intelligence
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Recognise emotional triggers and respond more calmly
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Improve empathy and strengthen workplace relationships
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Communicate more effectively with different personality styles
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Use EI to make better decisions and handle challenges constructively
I also have an Emotional Intelligence for Leaders course designed specifically for those in leadership and management positions.
Emotional Intelligence Course Content
For in-house training the course can be tailored to your specific requirements
Every participant receives:
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A comprehensive course workbook packed with notes, exercises, and templates.
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Templates and frameworks for using emotional intelligence as a leader.
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Practical examples that can be applied to real workplace challenges straight away.
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Certificate of Completion after the course.
Understanding Emotional Intelligence
Emotional Intelligence starts with self-awareness - understanding how thoughts, feelings, and behaviours influence your actions and relationships.
This module introduces the core components of EI and helps you build the foundations for greater emotional control and clearer communication.
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Understand the five key elements of emotional intelligence
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Recognise emotional triggers and patterns in your behaviour
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Improve self-awareness and understand how emotions affect decision-making
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Build healthier emotional habits in stressful or busy environments
Managing Emotions Effectively
Being emotionally intelligent doesn’t mean suppressing emotions - it means managing them skilfully.
This module helps you stay calm, composed, and rational, even in challenging situations.
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Stay grounded during stressful or high-pressure moments
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Use practical tools to regulate emotions and reduce emotional “spikes”
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Break unhelpful reaction cycles and choose healthier responses
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Maintain professionalism when things get tense or frustrating
Understanding Others: Empathy, Social Awareness and DISC
Great communication requires understanding the people around you - what motivates them, how they prefer to communicate, and how they interpret situations.
This module helps you develop empathy and introduces the DISC behaviour model in a simple, accessible way.
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Read emotions and signals in others more accurately
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Improve empathy and respond supportively in conversations
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Recognise different communication styles using the DISC model
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Adapt your own style to collaborate and connect more effectively
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Reduce misunderstandings by recognising people’s needs and preferences
Emotional Intelligence in the Workplace
Emotional Intelligence is most powerful when applied to real workplace situations.
This module helps you use EI to improve teamwork, communication, and everyday interactions.
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Communicate clearly and assertively without being confrontational
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Give and receive feedback more constructively
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Defuse tension and prevent conflict from escalating
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Improve teamwork through better listening and emotional awareness
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Build stronger, more trusting working relationships
Emotional Intelligence, Resilience and Wellbeing
Emotional Intelligence plays a major role in resilience and mental wellbeing.
This module helps you understand how stress affects EI - and how to stay steady and self-aware even on busy or difficult days.
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Understand the link between EI, stress, and resilience
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Build habits that support emotional balance and sustainable wellbeing
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Avoid emotional burnout by recognising signs early
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Maintain healthy boundaries and protect your energy
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Use EI techniques to stay positive, solution-focused, and calm
Putting It All into Practice: Your Personal EI Action Plan
The final module helps you embed what you’ve learned.
Create simple, practical changes that strengthen relationships and communication long-term.
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Build a personal Emotional Intelligence development plan you can follow every day
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Identify your strengths and growth areas
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Apply EI tools to real-life workplace challenges
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Continue developing your emotional intelligence after the course
Course Delivery
In-House Training
Private in-house courses are available by contacting me. Delivered in-person at your site or another location of your choice. Training can also take place online via Teams.
In-house sessions allow me to tailor the content to your organisation’s specific goals, culture, and challenges.
Public Courses
Regular public courses available to everyone. Live, online training classes delivered via Microsoft Teams.
Perfect for individuals or a small number of attendees. Interactive and engaging to give you the classroom experience while building your skills and confidence.
Public Course Dates
Book instantly onto one of my regular public courses below. Online Emotional Intelligence courses are delivered as live instructor-led training via Microsoft Teams.
Looking for in-person or remote training for your team?
Please contact me to discuss in-house training options.
- Emotional Intelligence 26/02/2626 Feb 2026, 09:30 – 16:30 GMTLive Online Training
- Emotional Intelligence 28/05/2628 May 2026, 09:30 – 16:30 BSTLive Online Training
- Emotional Intelligence 19/08/2619 Aug 2026, 09:30 – 16:30 BSTLive Online Training
- Emotional Intelligence 17/11/2617 Nov 2026, 09:30 – 16:30 GMTLive Online Training
Unlock Deeper Insights with DISC
Understanding personality types can transform the way you lead, communicate, and motivate others.
As part of your Emotional Intelligence training you’ll be introduced to the DISC model – a simple yet powerful tool for understanding behavioural preferences and communication styles.
For those who want to take their development further, I also offer optional individual DISC reports that provide tailored insights into your personal style and how you can work more effectively with others.
DOMINANCE
INFLUENCE
STEADINESS
CONCIENTIOUSNESS
What a DISC report offers:
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A detailed breakdown of your dominant DISC style (Dominance, Influence, Steadiness, or Conscientiousness)
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Insights into your communication style, strengths, and potential challenges
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Personalised suggestions for working with other personality types
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Guidance on managing stress, motivation, and collaboration more effectively
In addition to individual profiles, DISC can also be used to assess a team - offering managers a valuable snapshot of group dynamics, communication gaps, and collective strengths.
These reports are optional but recommended – they make a powerful companion to your leadership training and provide you with detailed insights to help with your continued management development.
Learn more about DISC and the different types of reports available →
Who Is This Course For?
This Emotional Intelligence course is ideal for anyone who wants to communicate better, strengthen relationships, and understand themselves and others more effectively.
It’s practical, accessible, and suitable for all roles and experience levels.
This Emotional Intelligence training is especially valuable for:
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Professionals in any role who want to improve communication and collaboration
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People who experience conflict or misunderstandings and want strategies to handle conversations more constructively
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Customer-facing teams who need strong empathy and emotional awareness
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Hybrid and remote workers navigating digital communication challenges
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Early-career professionals looking to build essential workplace skills
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Anyone wanting to reduce stress, improve self-awareness, and build healthier working habits
If you’ve ever thought, “I wish I understood people better”, “I react too quickly”, or “I want to communicate with more confidence”, this course will help you develop the awareness and practical tools you need.
Why Choose Mark Baglow Training
For more general questions about booking, pricing, delivery and more, please visit the main FAQ Page
Learn practical strategies to prioritise effectively, reduce overwhelm, and stay focused on the work that matters most.
Learn practical techniques to stay calm under pressure, manage stress effectively, and build long-term resilience at work.
Develop emotional intelligence skills specifically for leadership, people management, and building high-performing teams.
If you're ready to understand yourself better, communicate more confidently, and build stronger relationships at work, I’d love to help.
My Emotional Intelligence Training gives you practical, evidence-based techniques you can apply immediately to make everyday interactions easier and more effective.
Join one of my upcoming public online sessions or get in touch to discuss in-house training – whichever you choose, you’ll walk away with insights and tools that make everyday interactions easier and more effective.
Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
