Course Overview
Emotional Intelligence (EI) is one of the most valuable skills in the modern workplace, affecting everything from communication and teamwork to stress management and decision-making.
People with strong emotional intelligence are better at handling pressure, navigating workplace relationships, and responding to challenges calmly and professionally.
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This practical, engaging course will help you understand and develop your emotional intelligence, leading to better communication, improved teamwork, and greater resilience at work.
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Understanding Emotional Intelligence – The Science Behind EI
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What is Emotional Intelligence (EI)? – A practical, non-theoretical introduction.
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Why EI matters in the workplace – How it affects productivity, teamwork, and leadership.
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The five components of EI (Self-Awareness, Self-Regulation, Motivation, Empathy, Social Skills).
Self-Awareness & Emotional Control – Managing Your Reactions
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Identifying emotional triggers and recognising personal strengths & weaknesses.
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Understanding how emotions influence decisions, communication, and behaviour.
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Techniques for managing emotional reactions in high-pressure situations.
Developing Empathy & Social Awareness – Understanding Others Better
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How to read emotions in others and respond appropriately.
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Active listening skills – understanding before reacting.
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Recognising and managing different personality types in the workplace.
Effective Communication & Relationship Building – Interacting with Others
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How emotions affect workplace communication (verbal & non-verbal cues).
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Strategies for handling difficult conversations professionally.
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Building positive workplace relationships through better emotional awareness.
Emotional Intelligence & Stress Management – Staying Resilient Under Pressure
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Understanding how stress affects emotional responses.
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Techniques for staying calm and focused in high-pressure environments.
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How to develop a resilient, emotionally intelligent mindset.
Applying Emotional Intelligence at Work – Practical Strategies
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How to use EI in team collaboration and conflict resolution.
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The link between EI and workplace motivation.
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Daily practices to strengthen emotional intelligence over time.
Key Benefits
Our Emotional Intelligence for Workplace Success course will empower all employees to develop essential EQ skills, leading to improved communication, stronger relationships, enhanced teamwork, and reduced workplace stress.
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Increase self-awareness and understand emotional triggers.
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Stay calm under pressure and handle workplace challenges with confidence.
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Develop stronger empathy and improve communication skills.
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Build positive workplace relationships and reduce conflict.
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Improve resilience and emotional control in professional settings.
Who is it for?
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All employees at every level and in every role within an organisation.
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Individuals who want to improve their communication and interpersonal skills in the workplace.
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Team members who seek to enhance teamwork, collaboration, and team dynamics.
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Professionals who want to manage workplace stress more effectively and improve their overall well-being.
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Organisations committed to developing a more emotionally intelligent and positive workplace culture for all employees.
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Anyone seeking to unlock their full workplace potential through the development of core Emotional Intelligence skills.
Delivery and Logistics
Delivery: live online or in-house delivery at your premises.
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Duration: 1 day.
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Included: comprehensive course materials, notes and slides. Pre and post-course activities to enhance learning.
Ready to learn more?
​Just follow the link below to get the conversation started.
You can also book a free 30 minute no-obligation consultation call by clicking here