Emotional Intelligence Training for Leaders and Managers
Lead with awareness, empathy and confidence - and handle the conversations that matter most.
5 Star Rated
10+ Years Experience
In-House Training
Certified DISC Analyst
In-person team training from £1,400 per day or £1,150 per day remote for a group.
See detailed pricing and delivery information below
Trusted By Teams Across the UK
In the private and public sectors, from SMEs to publicly-listed companies, I've delivered training across a wide range of organisation sizes and sectors.
Why Emotional Intelligence Matters at Work
Emotional intelligence is one of the strongest predictors of leadership success - and one of the least trained.
Managers with high EI communicate more clearly, build trust faster, stay composed under pressure, and get more from the people around them.
This practical one-day emotional intelligence training course helps managers, team leaders and aspiring leaders understand how emotions drive behaviour - their own and other people's.
Through real examples, discussion and exercises, you'll learn to communicate more effectively, strengthen relationships, defuse tension before it escalates, and build a team culture people actually want to work in.
It's not soft, feel-good fluff. It's the practical toolkit for the parts of the job that involve other human beings: the difficult conversation, the colleague you can't seem to get through to, the meeting that keeps going sideways.
By the end of this Emotional Intelligence training, you’ll be able to:
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Recognise the five elements of emotional intelligence and apply them to leadership
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Understand your own emotional triggers and stay composed under pressure
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Read emotions accurately in others, including what isn't being said
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Adapt your communication style to different personality types
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Handle conflict and misunderstanding calmly and constructively
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Give feedback in a way that builds trust rather than defensiveness
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Build genuine influence without relying purely on authority
What Changes for Your Organisation with Emotional Intelligence Training
Most workplace problems aren't technical. They're two capable people who've stopped communicating well, a manager whose feedback lands badly every time, a team where nobody says what they actually think.
None of that shows up on a process map, but it costs real money in turnover, avoidance and rework.
Emotional intelligence is learnable, and it's the skill that quietly determines whether everything else works.
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Fewer escalations - friction addressed early, while it's still a conversation
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Stronger retention - people stay for managers who understand them
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Better communication - across teams, seniority levels and personality types
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More resilient managers - composure under pressure, rather than reaction
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Psychological safety - teams where people speak up before problems grow
Emotional Intelligence for Leaders Course Content
For in-house training the content is tailored to your team's real situations and working environment.
Contact me to find out how I can help you.
Every participant receives:
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A comprehensive course workbook packed with notes, exercises, and templates.
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Step-by-step frameworks and templates to put your leadership skills training into action.
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Practical examples that can be applied to real workplace challenges straight away.
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Certificate of Completion after the course.
Understanding Emotional Intelligence
Emotional Intelligence (EI) is more than a buzzword - it’s the key to great leadership. You’ll discover how self-awareness, empathy, and social skill influence every leadership interaction. ✔ What emotional intelligence actually means in practice - and what it doesn't ✔ The five elements: self-awareness, self-regulation, motivation, empathy, social skills ✔ How emotions shape decisions, behaviour and team dynamics ✔ Identifying your current EI strengths and development areas ✔ Understanding personality types using the DISC model
Self-Awareness and Self-Regulation
The best leaders know their own emotional triggers - and how to stay composed when it matters most. You’ll explore practical tools to recognise your emotional responses, manage stress, and maintain confidence under pressure. ✔ Recognising your own emotional patterns and triggers ✔ Staying calm and focused when the pressure is on ✔ Practical techniques for managing stress in the moment ✔ Using reflection to build genuine self-awareness ✔ Modelling emotional control to create psychological safety
Empathy and Social Awareness
Empathy is at the heart of great communication. This section helps you tune into others’ emotions, perspectives, and needs - building stronger connections and understanding what drives people’s behaviour. ✔ Reading emotions in others through verbal and non-verbal cues ✔ Active listening and asking better questions ✔ Adapting your approach to different personality types ✔ Understanding what drives other people's behaviour ✔ Building inclusive, trusting working relationships
Relationships, Communication and Conflict
Influence doesn’t come from authority - it comes from trust. In this module, you’ll explore how emotionally intelligent leaders communicate expectations, give feedback, and navigate difficult conversations effectively. ✔ Giving feedback that builds motivation rather than resistance ✔ Handling difficult conversations with composure ✔ Defusing conflict and repairing misunderstandings early ✔ Building influence through trust rather than authority ✔ Strengthening collaboration across teams and personality types
Putting Emotional Intelligence Into Practice
The final module brings everything together with practical exercises and real-world applications. You’ll explore how EI supports decision-making, motivation, and organisational culture - and build a plan to continue developing your leadership EQ beyond the course. ✔ Applying EI to your own real leadership challenges ✔ Using EI to support motivation, performance and wellbeing ✔ Recognising and responding to pressure in your team ✔ Creating a personal action plan for continued development
Meet Your Trainer
Mark Baglow
Hi, I'm Mark. When you book this course, you get me – not an associate, not a script read off a slide.
I've spent fifteen years in the world of education, training and development. During my career I learned the thing that still shapes every course I run: people don't remember what you tell them, they remember what they do.
My training is practical, hands-on and refreshingly jargon-free – real tools you'll use on Monday morning, not dry theory you'll have forgotten by lunch.
I'm a certified DISC analyst, and I've designed and delivered leadership, management and communication training across sectors including education, software and financial services.
I'm based in Birmingham – right in the middle of the country – so I can reach you easily for in-person training anywhere in the UK, or even internationally! I also provide live online training if that suits you better.
I keep my business deliberately personal: you deal with me directly, from first enquiry to post-course follow-up, and every session is built around your people and your real-world challenges.
Pricing & Learning Options
In-House Group Course Live Online
Private group training with Mark Baglow for your organisation live online via Teams.
Tailored to your requirements.
Detailed course notes and resources included.
Recommended group size of up to 10 participants.
Pricing is a day rate for the group - not per person
from £1,150
per day
Works out at under £120 per person for a group of 10
In-House Group Course In-Person
Private group training with Mark Baglow in-person at your workplace.
Tailored to your requirements.
Detailed printed course notes and resources included.
Recommended group size up to 12 participants.
Pricing is a day rate for the group - not per person
from £1,400
per day
Works out at under £120 per person for a group of 12
Best Value for Teams
Half-day courses for in-house training are available on request.
The final cost of in-house training depends on delivery format, location (including London), group size and any specialist tailoring; travel and accommodation may apply for in-person sessions. No VAT is currently charged.
How In-House Training Works
Bringing training in-house for your team - whether in-person or online - is simpler than you might think.
Here's the whole journey:
Get in touch: Tell me a bit about your team and what you'd like to achieve.
Fill in the form or book a free 30-minute call.
Free scoping call: We talk through your goals, your team and any specific challenges. No charge, no obligation.
Tailored proposal: I send a clear proposal with tailored content and a price. Tailoring and prep are included as standard - no hidden extras. No VAT is currently charged on top of my prices.
Delivery: I deliver the session at your site or live online, fully tailored to your organisation.
Follow-up: Everyone leaves with a workbook and post-course resources to embed what they've learned.
Want to Learn More?
No VAT currently charged · Free discovery call · Tailoring & prep included
Unlock Deeper Insights with DISC
DISC is introduced as part of this course as a practical way of understanding behavioural preferences and communication styles. Optional individual or team DISC reports are available alongside the training for deeper personal insight.
Public Course Dates
This course is currently offered as in-house training, but public course dates can be added according to demand. Register your interest below and I will let you know as soon as any public dates are added.
Looking for in-person or remote training for your team?
Please contact me to discuss in-house training options.
- Register Your Interest - Emotional Intelligence for LeadersFuture public course datesOnline
Who Is Emotional Intelligence Training For?
Emotional intelligence is a skill anyone can develop, and it makes the biggest difference to trust, communication and performance.
No prior knowledge needed, and you don't have to be a manager to benefit.
This course works well on its own, and it is most powerful when paired with my 1-day or 2-day leadership and management courses.
This course is ideal for professionals who want to lead with empathy, awareness, and impact, including:
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Managers and Team Leaders - strengthening relationships, communication and trust within their teams
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Senior Leaders - influencing and motivating across departments and complex situations
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Aspiring Leaders - building interpersonal awareness before stepping into management
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HR and People Professionals - coaching and supporting others more effectively
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Project Managers and Specialists - who rely on collaboration and influence rather than formal authority
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Anyone who works closely with others - particularly where conflict, misunderstanding or communication breakdowns can occur
If you’re looking to understand yourself and others better - and use that insight to create a positive, high-performing team culture - this course will help you get there.
Why Choose Mark Baglow Training
Frequently Asked Questions
For more general questions about booking, pricing, delivery and more, please visit the main FAQ Page
Helpful Emotional Intelligence Articles
Delivered in-house for your team. Build leadership capability with extra topics and more depth over two days.
A focused one-day course on the essentials of people management. Public course dates available for individuals and small groups.
In-depth training focusing on understanding and creating motivation and how to drive excellent performance in your organisation.
I deliver training in many other areas including Project Management, Sales, Personal Effectiveness, Microsoft Office, AI Tools and more.
Whether you’re looking to improve your own self-awareness or develop emotionally intelligent leadership within your team, this course gives you the tools to build trust, influence others, and lead with authenticity.
Get in touch to find out more and to arrange a tailored in-house Emotional Intelligence course for your organisation.
Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
