Why Emotional Intelligence Matters in Leadership
Emotional intelligence (EI) is one of the strongest predictors of leadership success.
Leaders with high EI communicate more clearly, build stronger relationships, handle pressure well and lead teams with confidence and empathy.
Our Emotional Intelligence for Leaders course helps managers, team leaders, and aspiring leaders understand how emotions drive behaviour - both their own and others’.
Through real examples, discussions and exercises, you will learn how to improve communication, strengthen trust, handle difficult situations and create a positive team culture.
By the end of this Emotional Intelligence training, you’ll be able to:
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Recognise the five key elements of emotional intelligence and how they apply to leadership.
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Build self-awareness and manage your emotions more effectively.
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Strengthen empathy and understanding in conversations and feedback.
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Develop stronger, trusting relationships with your team and peers.
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Lead with authenticity, confidence, and emotional control.
The course blends psychology, behaviour, communication skills and leadership practice - giving managers tools they can use immediately in their day-to-day role.
Emotional Intelligence for Leaders Course Content
For in-house training the course can be tailored to your specific requirements
Every participant receives:
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A comprehensive course workbook packed with notes, exercises, and templates.
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Step-by-step frameworks for motivation, feedback, and delegation.
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Practical examples that can be applied to real workplace challenges straight away.
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Certificate of Completion after the course.
Understanding Emotional Intelligence
Emotional Intelligence (EI) is more than a buzzword - it’s the key to great leadership.
You’ll discover how self-awareness, empathy, and social skill influence every leadership interaction.
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Define what emotional intelligence really means for leaders.
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Understand the five key elements of EI (self-awareness, self-regulation, motivation, empathy, social skills).
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Recognise how emotions impact decisions and team dynamics.
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Identify your current EI strengths and areas for growth.
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Understand different types of personalities using the DISC model.
Self-Awareness and Self-Regulation
The best leaders know their own emotional triggers - and how to stay composed when it matters most.
You’ll explore practical tools to recognise your emotional responses, manage stress, and maintain confidence under pressure.
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Identify your emotional patterns and triggers.
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Apply simple techniques to stay calm and focused in challenging situations.
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Use reflection and journaling to increase self-awareness.
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Model emotional control to create psychological safety for your team.
Empathy and Social Awareness
Empathy is at the heart of great communication.
This section helps you tune into others’ emotions, perspectives, and needs - building stronger connections and understanding what drives people’s behaviour.
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Recognise emotions in others using verbal and non-verbal cues.
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Develop active listening and curiosity in conversations.
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Adapt your leadership approach to suit different personality types.
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Build inclusive, understanding relationships at work.
Relationship Management and Influence
Influence doesn’t come from authority - it comes from trust.
In this module, you’ll explore how emotionally intelligent leaders communicate expectations, give feedback, and navigate difficult conversations effectively.
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Give constructive feedback that builds motivation and respect.
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Handle conflict calmly and fairly.
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Build influence through authenticity and trust.
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Strengthen collaboration and teamwork across diverse groups.
Applying Emotional Intelligence in Leadership
The final module brings everything together with practical exercises and real-world applications.
You’ll explore how EI supports decision-making, motivation, and organisational culture - and build a plan to continue developing your leadership EQ beyond the course.
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Apply emotional intelligence principles to real leadership challenges.
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Use EI to boost motivation, performance, and team wellbeing.
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Create a personal action plan for ongoing development.
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Lead with empathy and confidence, every day.
Course Delivery
In-House Training
Private in-house courses are available by contacting me. Delivered in-person at your site or another location of your choice.
In-house sessions allow me to tailor the content to your organisation’s specific goals, culture, and management challenges.
Public Courses
Regular public courses available to everyone. Live, online training classes delivered via Microsoft Teams.
Perfect for individuals or a small number of attendees. Interactive and engaging to give you the classroom experience.
Unlock Deeper Insights with DISC
Understanding personality types can transform the way you lead, communicate, and motivate others.
As part of your Emotional Intelligence training you’ll be introduced to the DISC model – a simple yet powerful tool for understanding behavioural preferences and communication styles.
For those who want to take their development further, I also offer optional individual DISC reports that provide tailored insights into your personal style and how you can work more effectively with others.
DOMINANCE
INFLUENCE
STEADINESS
CONCIENTIOUSNESS
What a DISC report offers:
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A detailed breakdown of your dominant DISC style (Dominance, Influence, Steadiness, or Conscientiousness)
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Insights into your communication style, strengths, and potential challenges
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Personalised suggestions for working with other personality types
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Guidance on managing stress, motivation, and collaboration more effectively
In addition to individual profiles, DISC can also be used to assess a team - offering managers a valuable snapshot of group dynamics, communication gaps, and collective strengths.
These reports are optional but recommended – they make a powerful companion to your leadership training and provide you with detailed insights to help with your continued management development.
Learn more about DISC and the different types of reports available →
Public Course Dates
Book instantly onto one of my regular public online Emotional Intelligence courses below. Courses are delivered as live instructor-led training via Microsoft Teams.
Looking for in-person or remote training for your team?
Please contact me to discuss my in-house training options.
- Emotional Intelligence for Leaders 16/02/2616 Feb 2026, 09:30 – 16:30 GMTLive Online Training
- Emotional Intelligence for Leaders 27/05/2627 May 2026, 09:30 – 16:30 BSTLive Online Training
- Emotional Intelligence for Leaders 11/08/2611 Aug 2026, 09:30 – 16:30 BSTLive Online Training
- Emotional Intelligence for Leaders 17/11/2617 Nov 2026, 09:30 – 16:30 GMTLive Online Training
Who Is Emotional Intelligence Training For?
Emotional intelligence is a skill every leader can develop - and one that makes the biggest difference to performance, trust, and motivation.
This course is ideal for professionals who want to lead with empathy, awareness, and impact, including:
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Managers and Team Leaders – who want to strengthen relationships, communication, and trust within their teams.
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Senior Leaders – who need to influence and motivate across departments and complex situations.
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Aspiring Leaders – preparing for management roles and wanting to build emotional and interpersonal awareness early.
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HR and People Professionals – seeking to develop their ability to coach and support others effectively.
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Project Managers and Specialists – who rely on collaboration and influence rather than formal authority.
If you’re looking to understand yourself and others better - and use that insight to create a positive, high-performing team culture - this course will help you get there.
Why Choose Mark Baglow Training
For more general questions about booking, pricing, delivery and more, please visit the main FAQ Page
Delivered in-house. Build leadership capability with extra topics and more depth over two days.
Essential leadership skills delivered in just one day. This course has public dates available for individuals.
Develop confidence in managing performance, giving feedback and supporting your team to improve.
Whether you’re looking to improve your own self-awareness or develop emotionally intelligent leadership within your team, this course gives you the tools to build trust, influence others, and lead with authenticity.
Join one of my upcoming public online sessions, or get in touch to arrange a tailored in-house Emotional Intelligence course for your organisation.
Whichever option you choose, you’ll walk away with practical techniques you can use straight away.
Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
