Why Sales and Customer Service Training Matters
Every interaction with a customer is a chance to build loyalty, create value, and strengthen your reputation.
But in many organisations, sales and service staff are promoted or hired for their enthusiasm - not their communication or influence skills.
My Sales & Customer Service Training helps you and your team build the clarity, confidence, and consistency needed to deliver great results in every conversation.
You’ll learn how to:
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Understand customer needs and motivations
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Follow a repeatable sales process for consistent results
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Communicate with empathy and professionalism
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Prescribe the best solution for the customer
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Handle objections and complaints positively
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Build rapport that leads to long-term relationships
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Close sales confidently - without the “hard sell”
When you feel confident and your customers feel valued, everyone wins - satisfaction improves, repeat business grows, and performance soars.
Sales and Customer Service Courses
All of my sales and customer service courses can be delivered as in-house training for teams or as one-to-one coaching.
Contact me to learn more.
I also run public online sessions for individuals or small groups who want to build skills in sales, communication, or customer engagement.
Sales Training Course
Increase confidence and close more sales – without the hard sell.
My sales skills training helps you develop genuine, consultative selling techniques that put the customer first.
Learn how to uncover needs, present solutions, and overcome objections with authenticity and confidence.
You’ll learn to:
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Identify buying signals and build trust
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Follow a repeatable sales process
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Ask effective questions and listen actively
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Present solutions that create value
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Handle objections and close with confidence
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Win repeat business and build strong relationships
Perfect for sales professionals, account managers, and small business owners who want to sell more effectively while building long-term customer relationships.
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Customer Service Training Course
Deliver outstanding service that keeps customers coming back.
This practical customer service training course helps you build rapport, handle difficult situations with confidence, and create a positive impression in every interaction.
Learn how to move from customer service to customer delight by creating excellent experiences for your clients.
You’ll learn to:
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Communicate clearly and professionally
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Handle complaints with empathy and control
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Exceed expectations and build long-term relationships
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Turn challenging conversations into opportunities
This course is ideal for anyone in a customer-facing role - from front-line staff to managers who want to raise service standards across their team.
Who Is Sales and Customer Service Training For?
My Sales & Customer Service Training is designed for professionals at all levels who want to strengthen their communication, confidence, and customer impact.
This training is especially valuable for:
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Customer-Facing Teams – who interact directly with clients or the public and want to improve service quality, empathy, and communication.
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Sales Professionals and Account Managers – who aim to build trust, present solutions persuasively, and close more deals.
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Supervisors and Team Leaders – who want to set clear standards and coach their teams to deliver consistent service excellence.
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Small Business Owners – who personally represent their brand and want every customer experience to inspire confidence and loyalty.
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Hybrid or Remote Teams – who need to maintain clear, confident communication across digital and telephone channels.
When your team understands how to listen, respond, and build genuine rapport, customer satisfaction increases – and so do results. Happy clients are repeat clients.
Why Choose Mark Baglow Training
Build confidence in communicating with people, handling objections, agreements and difficult conversations with customers.
Develop leaders who can coach teams, set standards and lead customer-facing staff with confidence.
Stay organised, prioritise effectively and manage busy workloads through better time management and organisation.
Improve planning, stakeholder communication and scheduling for internal and external projects to deliver results.
Most sales professionals never receive formal, practical training. If you want to take your team's skills to the next level I'd love to help.
Join one of my upcoming public sales and customer service courses online or contact me to discuss tailored in-house options.
Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
