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Team working through a negotiation exercise with a facilitator

Negotiation Skills Training

Negotiate with confidence. Influence outcomes. Achieve better results.

5 Star Rated

In-House Training

Public Courses

1 Day Course

Employees role-playing a negotiation conversation in training

Why Negotiation Skills Matter

Negotiation is part of everyday working life - whether you’re agreeing deadlines, setting expectations, resolving issues, managing clients, or securing resources.

 

But many people fall into negotiation without any formal training on how to negotiate effectively - relying on instinct rather than proven negotiation techniques.

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This negotiation skills course gives your team practical strategies to negotiate with confidence, overcome objections, and achieve better outcomes while maintaining strong relationships.

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​You’ll learn structured negotiation techniques, powerful questioning methods and strategies for handling objections calmly and professionally.

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You’ll learn how to:

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  • Prepare effectively before entering any negotiation

  • Understand the principles of win-win outcomes

  • Communicate clearly and confidently under pressure

  • Use active listening to uncover needs and motivations

  • Handle objections and difficult behaviour professionally

  • Build influence through rapport and assertiveness

  • Find agreements that work for everyone involved

Negotiation Skills Course Content

For in-house training the course can be tailored to your specific requirements

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Every participant receives:

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  • A comprehensive course workbook packed with notes, exercises, and templates.

  • Step-by-step frameworks and templates to apply what you've learned.

  • Practical examples that can be applied to real workplace challenges straight away.

  • ​Certificate of Completion after the course.

Foundations of Effective Negotiation

Negotiation doesn’t have to be uncomfortable or confrontational.

 

We start this negotiation course with the key principles behind successful negotiation and exploring what makes some approaches more effective than others.

 

You’ll learn how negotiation fits into everyday life and how to build the right mindset before you begin.

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  • Understand the core principles of negotiation

  • Recognise different types of negotiation and when to use them

  • Build a confident, positive negotiation mindset

  • Identify common pitfalls and how to avoid them

  • Establish clear goals and desired outcomes

  • Use preparation as your strongest advantage

Planning & Preparing for Negotiation

Strong preparation is the foundation of every successful negotiation.

 

This module gives you the tools to analyse situations clearly, understand the needs of both sides, and enter negotiations with confidence and clarity.

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  • Plan effectively using simple, structured preparation tools

  • Understand your priorities and non-negotiables

  • Analyse the other party’s needs, pressures, and motivations

  • Identify win-win opportunities before the conversation starts

  • Set clear boundaries and alternatives (BATNAs)

  • Prepare supporting information and evidence for your case

  • Reduce anxiety by entering negotiations with clarity

Communication Skills for Negotiation

Communication is at the heart of every negotiation.

 

This module focuses on active listening, questioning skills, and using language that builds trust, reduces tension, and keeps conversations moving forward.

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  • Communicate clearly and confidently in negotiation settings

  • Use active listening to uncover underlying needs

  • Ask purposeful questions that guide the discussion

  • Recognise and respond to verbal and non-verbal signals

  • Build rapport quickly with different communication styles

  • Keep conversations constructive even under pressure

Influence, Persuasion & Assertiveness

Being persuasive isn’t about being pushy – it’s about being clear, respectful, and confident.

 

This module helps you communicate assertively, present compelling arguments, and influence outcomes without damaging relationships.

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  • Communicate assertively without becoming aggressive

  • Present your case in a compelling, persuasive way

  • Use behavioural techniques that build influence

  • Maintain confidence when challenged

  • Stay calm and focused in tense situations

  • Strengthen trust even while negotiating tough points

Handling Objections & Difficult Behaviour

Objections, challenges, and emotional reactions are a normal part of negotiation.

 

In this module, you’ll learn practical techniques for managing resistance, responding professionally, and keeping the conversation moving in a productive direction.

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  • Understand the reasons behind objections

  • Respond using structured, respectful techniques

  • Recognise and manage difficult or unhelpful behaviour

  • Stay composed when emotions run high

  • De-escalate tense situations with clear language

  • Keep conversations focused on solutions rather than conflict

Achieving Win-Win Agreements

This module brings everything together and shows you how to reach clear, fair agreements that work for everyone involved.

 

You’ll explore how to close discussions confidently, confirm expectations, and maintain strong working relationships afterward.

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  • Identify and build towards win-win outcomes

  • Explore creative options that benefit both parties

  • Reach agreements that are workable and sustainable

  • Close negotiations with clarity and confidence

  • Confirm expectations so nothing is left ambiguous

  • Maintain positive relationships after the negotiation ends

Course Delivery

In-House Training

Private in-house courses are available by contacting me. Delivered in-person at your site or another location of your choice. Training can also take place online via Teams.

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In-house sessions allow me to tailor the content to your organisation’s specific goals, culture, and challenges.

Public Courses

Regular public courses available to everyone. Live, online training classes delivered via Microsoft Teams.

 

Perfect for individuals or a small number of attendees. Interactive and engaging to give you the classroom experience while building your skills and confidence.

Public Course Dates

​Book instantly onto one of my regular public courses below.​​​ Online negotiation skills courses are delivered as live instructor-led training via Microsoft Teams.

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Looking for in-person or remote negotiation skills training for your team?

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Please contact me to discuss in-house training options.

Who Is This Course For?

This negotiation skills course is ideal for anyone who needs to negotiate as part of their role or at home.

 

Whether you're agreeing deadlines, setting expectations, handling objections, or reaching positive outcomes with colleagues or clients - you're always negotiating.

 

My negotiation training is practical, confidence-building, and suitable for all levels.

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This course is a great fit for:

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  • Professionals who need to negotiate with colleagues, clients, or suppliers

  • Managers and team leaders responsible for resolving issues or securing agreements

  • Project teams negotiating deadlines, priorities, and resources

  • Client-facing staff handling expectations and objections

  • Individuals who want more confidence and clarity when negotiating

Nobody is born a natural negotiator. Negotiation is a skill – and with the right tools, anyone can learn to do it well.
Participants discussing negotiation strategies during training

Why Choose Mark Baglow Training

Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals.

 

We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company.

Frequently Asked Questions

For more general questions about booking, pricing, delivery and more, please visit the main FAQ Page

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Workshop on handling objections in negotiation

Great negotiation skills make work smoother, more collaborative, and more productive.

 

If you’d like to develop a clear, structured, and confident approach to negotiation yourself or within your team, I’d be happy to help.

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Join one of my upcoming public online sessions or get in touch to discuss in-house training – whichever you choose, you’ll gain practical tools to make real improvements right away.

 

Just fill in the form to get the conversation started.

 

You can also book a free 30 minute no-obligation consultation call here

Please select whether you are getting in touch:
For an organisation or business
Just for myself
Area of Interest

Ready to Negotiate Better Outcomes?

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