top of page
All Posts
What Is Emotional Intelligence? And Why Does It Matter So Much at Work?
You’ve almost certainly heard the term “emotional intelligence.” It gets mentioned in leadership books, job adverts, and performance reviews. But if someone asked you to explain what it actually means in practical terms – and more importantly, what it looks like day to day at work – you might find it harder to pin down. That’s because emotional intelligence often gets wrapped in vague, slightly fluffy language that makes it sound like a personality trait rather than a ski
How to Stop Procrastinating on Tasks You Know Are Important
You know the feeling. There’s something on your to-do list that genuinely matters. It’s important. It might even be urgent. And yet, somehow, you keep not doing it . Instead, you: Check your emails again. Reorganise your desk. Make another cup of coffee. You do seventeen smaller tasks that feel productive but aren’t the task you actually need to do. By the end of the day, you’ve been busy – but the important task is still sitting there, untouched, making you feel vaguely gui
Why Projects Fail: 8 Reasons with Solutions
Most projects don’t fail with a bang. There’s no single dramatic moment where everything falls apart. Instead, projects fail slowly – through a series of small warning signs that nobody acts on until it’s too late. The deadline slips by a week... Then another week... The scope expands just a little... A key stakeholder stops turning up to meetings... Nobody says anything, because each individual thing feels minor . But by the time someone finally flags it, the project i
How to Write Better ChatGPT Prompts (A Practical Guide for using ChatGPT at Work)
If you’ve tried ChatGPT at work and thought “this is a bit underwhelming,” you’re not alone. Most people’s first experience goes something like this: they type in a vague question, get a vague answer back, and conclude that AI tools are overrated. ChatGPT is only as good as the instructions you give it. The quality of the output is almost entirely determined by the quality of the input. Ask it something lazy and you’ll get something generic. Give it clear, specific, well-st
How to Have Difficult Conversations as a Manager at Work (Without Making Things Worse)
There’s a conversation you need to have. You’ve known it for a while. Maybe it’s about someone’s performance. Maybe it’s a conflict between two team members. Maybe it’s telling someone something they really don’t want to hear. And yet, somehow, it never happens . You find reasons to delay. You tell yourself the timing isn’t right, or that maybe the problem will resolve itself. You rehearse it in your head but never quite get round to having it for real. If this sounds famil
Why Your To-Do List Isn’t Working (And What to Do Instead)
Let me guess. You’ve got a to-do list. It’s long. It keeps getting longer. And despite your best efforts, the most important things on it keep getting pushed to tomorrow . You’re not alone. The to-do list is one of the most popular productivity and time management tools in existence – and also one of the most misused. Most people treat their to-do list as a catch-all dumping ground for everything they need to do, might need to do, should probably do at some point, and once t
12 Ways to Use Microsoft Copilot at Work (Ready-to-Use Prompts You Can Copy Today)
If your organisation has rolled out Microsoft Copilot – or you’ve started using the free version – the Copilot chat is almost certainly where you’ll spend most of your time with it. It’s the conversational interface where you type a question or instruction and Copilot responds, much like having a very fast (if occasionally overconfident) assistant sitting next to you. The problem is, most people try it once or twice, ask it something vague, get a vague answer back, and concl
25 Leadership Statistics That Reveal What Makes Great Managers
Leadership has a measurable impact on how people experience work. Research consistently shows that the quality of leadership influences employee engagement, productivity, retention, and even overall wellbeing. A key area of focus in my Leadership and Management training is how your actions as a leader and manager have a much wider impact on your team and the organisation than you might originally think. While leadership is often discussed in terms of behaviours and personal
How to Delegate as a Manager - 8 Steps for Effective Delegating
One of the biggest shifts people face when they become a manager is learning to delegate. Many new managers struggle with this at first, especially if they lack the proper training . They’re used to being responsible for their own work, solving problems personally, and making sure tasks are completed to a high standard. When you suddenly become responsible for a team, that approach stops working. Trying to do everything yourself quickly leads to overload, while the team never
5 Mistakes Every New Manager Makes (And How to Avoid Them)
Getting promoted into your first management role is one of those moments that feels great for about forty-eight hours. Then the reality sets in. Suddenly, your success isn’t measured by what you produce – it’s measured by what your team produces . The skills that got you promoted aren’t necessarily the skills that will make you effective in this new role. And nobody hands you a manual for making that shift. The good news? Most of the mistakes new managers make are entirely pr
Absolute vs Relative References: Why Does My Excel Formula Change When I Copy It?
One of the most common frustrations I hear when I deliver Excel training goes something like this: You write a formula. It works perfectly. You copy it to another cell… …and suddenly the result is wrong. The numbers change. The total doesn’t add up. Or worse, you get an error message. At that point, many people assume Excel is being unpredictable. In reality, Excel is being very consistent. It’s just following a rule that most people were never properly shown. If your Excel
The 5 Most Common Excel Mistakes I See (and How to Fix Them)
Excel is everywhere at work. It’s used for budgets, reports, tracking, forecasting, analysis, and planning. Many people use it daily, often for years at a time. Yet despite how common it is, very few people have ever had any proper Excel training . As a result, most Excel mistakes aren’t caused by people being “bad at Excel”. They’re caused by people doing the best they can with the habits they’ve picked up along the way. Whether I am delivering Beginner , Intermediate or Ad
How to Prioritise When Everything Feels Urgent: The Eisenhower Matrix
One of the most common things people say in my time management training is this: “Everything feels urgent.” Not some things. Not the odd busy week. Everything. Emails pile up, meetings fill the diary, tasks keep coming, and it can feel like no matter how hard you work, you’re always reacting rather than getting ahead. The problem isn’t usually effort or motivation. It’s that when everything feels urgent, prioritisation breaks down . Once that happens, stress rises, confidenc
Leadership vs Management – What’s the Difference (and Why It Matters at Work)
Should you think of 'leadership vs management' or 'leadership and management'? The terms leadership and management are often used interchangeably at work. Job titles blur the lines, training courses overlap, and many people are expected to “be a leader” without ever being told what that actually means. In practice, leadership and management are closely connected – but they are not the same thing . Understanding the difference matters, because confusion here often leads to
Why Choose Mark Baglow Training
Practical & Interactive
Every course is full of real examples, and designed so you can apply what you learn immediately. No meaningless dry theory!
Courses are highly interactive and engaging with discussions, group work and practical exercises.
Results-Focused
I don’t just teach skills - I help you achieve outcomes. I provide you with guidance for continued learning and development after the course.
Detailed course workbooks provide you with comprehensive information on everything we cover and how to put it into action.
Flexible Delivery
Training available in-person across the UK or online via Microsoft Teams. Public and in-house options available.
In-house courses are tailored to your specific needs. Content and length to suit your requirements.
No off-the-shelf learning - just the learning you need.
Proven Track Record
Trusted by organisations nationwide, with consistent 5-star feedback and repeat clients who value practical, impactful learning.
Over 10 years’ experience designing and delivering management and communication training across sectors including education, software, and financial services.
Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals.
We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company.
Whether you’re ready to arrange training or just want to find out more information, it will be great to hear from you.
Join one of our upcoming public courses online or get in touch to discuss tailored in-house options.
Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
Contact Me
bottom of page