Why Microsoft Outlook and Email Skills Matter
Outlook is one of the most important workplace tools - yet most people only use a fraction of what it can do.
A tidy, well-organised inbox and a clear calendar can transform productivity, reduce stress, and save hours of wasted time.
With the right techniques, Outlook becomes more than just an email app: it becomes a powerful personal organisation system.
This course shows you how to use Outlook effectively across email, calendar, and task management so you can stay organised and in control.
You’ll learn how to:
-
Manage your inbox confidently using folders, flags and categories
-
Organise emails so important messages never get lost
-
Use rules and conditional formatting to automate your workflow
-
Schedule meetings and manage your Outlook calendar effectively
-
Use Microsoft To Do to stay on top of tasks and priorities
-
Navigate Outlook more efficiently using time-saving tools
-
Reduce inbox stress and improve day-to-day productivity
Microsoft Outlook Course Content
For in-house training the course can be tailored to your specific requirements.
Every participant receives:
-
A comprehensive course workbook packed with notes, exercises, and templates.
-
Step-by-step frameworks and templates to apply what you've learned.
-
Practical examples that can be applied to real workplace challenges straight away.
Getting Started & Essential Email Tools
We begin by strengthening the basic skills most people already use - and showing the simple tools and habits that make everyday email much quicker and more organised.
You’ll learn how to:
-
Navigate the Outlook interface efficiently
-
Compose, reply, forward, and format emails professionally
-
Use CC, BCC, signatures, and attachment best practice
-
Search your mailbox quickly and accurately
-
Use conversation view and message previews effectively
-
Reduce inbox stress with simple, helpful habits
-
Avoid common time-wasting mistakes
Inbox Organisation & Email Management
This module helps you take control of your inbox by learning how to organise messages logically and make sure nothing important gets lost.
You’ll learn how to:
-
Create and manage folders and subfolders
-
Use categories and colour coding for clarity
-
Flag emails for follow-up and set reminders
-
Convert emails into tasks or calendar events
-
Pin, mark as unread, and use sweep tools (where available)
-
Apply effective inbox management strategies (e.g. triage techniques)
-
Keep your inbox clean with the right daily habits
Automating Outlook With Rules & Conditional Formatting
Outlook can automate tasks that most users do manually.
This module introduces powerful tools that save hours and keep your inbox organised automatically.
You’ll learn how to:
-
Create rules to move, flag, categorise, or forward emails
-
Use advanced rule criteria for efficient automation
-
Apply conditional formatting to highlight key messages
-
Automatically organise newsletters, approvals, reports, or system alerts
-
Build rules that support your personal workflow
-
Troubleshoot rules that don’t behave as expected
-
Keep automations tidy and easy to manage
Mastering the Outlook Calendar
A clear, structured calendar is essential for managing your workload.
This module teaches you how to schedule confidently and avoid common meeting mistakes.
You’ll learn how to:
-
Create appointments and meetings correctly
-
Add attendees, locations, Teams/Zoom links, and agendas
-
Understand availability, scheduling tools, and meeting polls
-
Use recurring meetings and calendar groups
-
Manage multiple calendars and shared calendars
-
Use reminders, notifications, and meeting notes
-
Apply simple workflows to stay organised and in control
Managing Tasks & Priorities With Microsoft To Do
Microsoft To Do is now fully integrated with Outlook, making it easy to manage emails, tasks, and reminders all in one place.
This module shows you how to combine them effectively so you can stay on top of your tasks and never miss a thing.
You’ll learn how to:
-
Navigate the To Do interface and key features
-
Link tasks from emails using “Flagged email” and “My Day”
-
Create task lists, steps, due dates, and reminders
-
Use recurring tasks for ongoing work
-
Prioritise and plan your workload using “My Day”
-
Combine To Do with Outlook calendar for a complete productivity system
-
Build a reliable workflow that reduces stress and improves focus
Practical Tips for Productivity & Workflow
This module brings everything together with simple but powerful techniques that transform how you use Outlook day-to-day.
You’ll learn how to:
-
Use quick steps for fast multi-action shortcuts
-
Customise the toolbar for faster access to key tools
-
Use keyboard shortcuts to work more efficiently
-
Manage email overload with batching and triage
-
Combine email, calendar, and To Do into one smooth workflow
-
Keep your mailbox lean and sustainable long-term
Course Delivery
In-House Training
Private in-house courses are available by contacting us. Delivered in-person at your site or another location of your choice. Training can also take place online via Teams.
In-house sessions allow us to tailor the content to your organisation’s specific goals, culture, and challenges.
Public Courses
Regular public courses available to everyone. Live, online training classes delivered via Microsoft Teams.
Perfect for individuals or a small number of attendees. Interactive and engaging to give you the classroom experience while building your skills and confidence.
Public Course Dates
Book instantly onto one of our regular public courses below. Online Microsoft Outlook courses are delivered as live instructor-led training via Microsoft Teams.
Looking for Microsoft Outlook in-person or remote training for your team?
Please contact us to discuss our in-house training options.
- Microsoft Outlook 31/03/2631 Mar 2026, 09:30 – 16:30 BSTLive Online Training
- Microsoft Outlook 29/06/2629 Jun 2026, 08:30 – 15:30 BSTLive Online Training
- Microsoft Outlook 03/09/2603 Sept 2026, 08:30 – 15:30 BSTLive Online Training
- Microsoft Outlook 01/12/2601 Dec 2026, 09:30 – 16:30 GMTLive Online Training
Who Is This Course For?
This course is ideal for anyone who wants to feel more organised, confident, and in control when using Microsoft Outlook.
It’s perfect for people who rely on email and calendars every day but know they could be managing things more efficiently.
The course is practical, supportive, and suitable for all experience levels - from those who feel overwhelmed by their inbox to those who want to automate and streamline their workflow.
This course is ideal for:
-
Busy Professionals and Office Staff – who manage a high volume of emails and want clearer organisation and stronger productivity habits.
-
Managers and Team Leaders – who need to schedule meetings, coordinate diaries, and stay on top of multiple priorities.
-
Administrators and Coordinators – who organise inboxes, shared mailboxes, and calendars for themselves or others.
-
New Starters or Career Changers – who need strong Outlook fundamentals to excel in their roles.
-
Anyone Feeling Overwhelmed by Email – and looking for a calmer, more structured system to stay in control.
-
Users of the New Outlook – who want to integrate email, calendar, and Microsoft To Do effectively.
When Outlook becomes organised and automated, your working day becomes dramatically easier.
Why Choose Mark Baglow Training
Most people use Outlook every day - but very few use it well.
With the right knowledge, Outlook becomes a powerful productivity tool that helps you manage your inbox, plan your time, reduce stress, and stay on top of your priorities.
This course shows you how to use email, calendar, rules, and Microsoft To Do as a single, smooth workflow that supports you throughout your day.
Join one of my upcoming public online sessions or get in touch to discuss in-house training.
Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
