Assertiveness and Confidence Course
Speak clearly. Set boundaries. Build confidence in the workplace.
5 Star Rated
In-House Training
Tailored to You
1 Day Course
In-person team training from £1,400 per day or £1,150 per day remote for your group.
See detailed pricing and delivery information below
Trusted By Teams Across the UK
In the private and public sectors, from SMEs to publicly-listed companies, I've delivered training across a wide range of organisation sizes and sectors.
Why Assertiveness & Confidence Matter
Do you say "yes" when you mean "no"?
Stay quiet in meetings when you've got something worth saying?
Replay conversations afterwards wishing you'd spoken up?
You're not alone – and it's not a personality flaw. Assertiveness and confidence are learnable skills, and this course builds them step by step.
Being confident and assertive isn’t about being forceful – it’s about expressing yourself clearly, respecting others, and standing up for your needs without feeling guilty.
Many people struggle to say “no”, raise concerns, speak up in meetings, or handle challenging behaviour, especially in busy workplace environments.
This course gives you the confidence, clarity, and practical strategies to communicate assertively and build stronger working relationships - without being aggressive or passive.
You’ll learn how to:
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Communicate assertively without becoming aggressive
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Build confidence in conversations, meetings, and decision-making
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Set healthy boundaries and say “no” respectfully
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Express your needs clearly and calmly
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Handle difficult behaviour without losing your composure
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Challenge ideas constructively and professionally
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Strengthen your self-belief and personal presence at work
How Your Organisation Benefits From Improved Confidence and Assertiveness
Teams where people can speak up, push back and set boundaries make better decisions, catch problems earlier, and burn out less.
When staff can't say no, work piles unevenly and resentment builds.
Confident, assertive communicators are the backbone of a healthy, honest workplace.
Course Content
For in-house training the content is tailored to your team's real situations and working environment – this outline is just a starting point.
Contact me to find out how I can help you.
Every participant receives:
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A comprehensive course workbook packed with notes, exercises, and templates.
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Step-by-step frameworks and templates to put your leadership skills training into action.
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Practical examples that can be applied to real workplace challenges straight away.
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Certificate of Completion after the course.
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Post-course email support - you can email me with questions for 3 months after the course, answered personally.
Understanding Assertiveness & Confidence
Assertiveness starts with mindset. You’ll explore what assertiveness really means, how it differs from aggressiveness or passivity, and why confidence plays such an important role in how we communicate and show up at work. ✔ Understand the differences between passive, aggressive, and assertive behaviour. ✔ Recognise what confident communication looks like in practice. ✔ Identify unhelpful patterns that undermine confidence. ✔ Build a positive mindset around speaking up and stating your needs. ✔ Understand the impact of body language, tone, and presence. ✔ Communicate with more clarity and self-belief.
Communicating Assertively
Assertiveness is a skill that can be learned. This section focuses on the practical techniques that help you express yourself clearly, say what you mean, and communicate in a respectful and confident way. ✔ Use assertive language to communicate expectations clearly. ✔ Say “no” without feeling guilty or uncomfortable. ✔ Make requests confidently and respectfully. ✔ Express concerns or disagreements constructively. ✔ Use “I” statements to take ownership of your message. ✔ Stay calm and grounded in challenging conversations.
Setting Boundaries & Managing Expectations
Healthy boundaries make work smoother, clearer, and more respectful. This session helps you recognise where boundaries are needed and how to set them without damaging relationships. ✔ Recognise situations where boundaries are needed. ✔ Set limits with colleagues, clients, or managers. ✔ Manage expectations without overcommitting. ✔ Push back professionally when workload is unrealistic. ✔ Maintain boundaries even when others push back. ✔ Balance assertiveness with empathy.
Building Confidence in Daily Conversations
Confidence isn’t about being the loudest person in the room - it’s about feeling comfortable and capable in how you communicate. This module helps you build confidence step-by-step, using practical strategies you can apply immediately. ✔ Speak up more confidently in meetings and discussions. ✔ Prepare for conversations that normally feel uncomfortable. ✔ Use positive habits and self-talk to support confidence. ✔ Manage nerves when expressing your views. ✔ Project confidence through body language and vocal tone. ✔ Build credibility and trust through consistent behaviour.
Handling Difficult Behaviour Calmly & Confidently
Challenging behaviour is part of working life, but it doesn’t have to derail you. This module gives you tools to respond assertively and maintain control even when emotions run high. ✔ Recognise different types of difficult behaviour. ✔ Respond calmly without becoming defensive. ✔ Use assertive language to re-centre the conversation. ✔ Manage emotional reactions in yourself and others. ✔ Defuse tension with clear, respectful communication. ✔ Stay focused on solving the problem rather than fighting the person.
Putting Assertiveness into Practice
This final module brings everything together. Through scenarios, examples, and practical frameworks, you’ll learn how to apply assertiveness and confidence skills in real workplace situations. ✔ Approach awkward or sensitive conversations with clarity. ✔ Challenge ideas constructively without conflict. ✔ Ask for what you need confidently and respectfully. ✔ Navigate pushback in a calm, assertive way. ✔ Communicate with more presence and self-assurance. ✔ Build long-term confidence through ongoing habits and practice.
Meet Your Trainer
Mark Baglow
Hi, I'm Mark. When you book this course, you get me – not an associate, not a script read off a slide.
I've spent fifteen years in the world of education, training and development. During my career I learned the thing that still shapes every course I run: people don't remember what you tell them, they remember what they do.
My training is practical, hands-on and refreshingly jargon-free – real tools you'll use on Monday morning, not dry theory you'll have forgotten by lunch.
I'm a certified DISC analyst, and I've designed and delivered leadership, management and communication training across sectors including education, software and financial services.
I'm based in Birmingham – right in the middle of the country – so I can reach you easily for in-person training anywhere in the UK, or even internationally! I also provide live online training if that suits you better.
I keep my business deliberately personal: you deal with me directly, from first enquiry to post-course follow-up, and every session is built around your people and your real-world challenges.
Pricing & Learning Options
In-House Group Course Live Online
Private group training with Mark Baglow for your organisation live online via Teams.
Tailored to your requirements.
Detailed course notes and resources included.
Recommended group size of up to 10 participants.
Pricing is a day rate for the group - not per person
from £1,150
per day
Works out at under £120 per person for a group of 10
In-House Group Course In-Person
Private group training with Mark Baglow in-person at your workplace.
Tailored to your requirements.
Detailed printed course notes and resources included.
Recommended group size up to 12 participants.
Pricing is a day rate for the group - not per person
from £1,400
per day
Works out at under £120 per person for a group of 12
Best Value for Teams
Half-day courses for in-house training are available on request.
The final cost of in-house training depends on delivery format, location (including London), group size and any specialist tailoring; travel and accommodation may apply for in-person sessions. No VAT is currently charged.
How In-House Training Works
Bringing training in-house for your team - whether in-person or online - is simpler than you might think.
Here's the whole journey:
Get in touch: Tell me a bit about your team and what you'd like to achieve.
Fill in the form or book a free 30-minute call.
Free scoping call: We talk through your goals, your team and any specific challenges. No charge, no obligation.
Tailored proposal: I send a clear proposal with tailored content and a price. Tailoring and prep are included as standard - no hidden extras. No VAT is currently charged on top of my prices.
Delivery: I deliver the session at your site or live online, fully tailored to your organisation.
Follow-up: Everyone leaves with a workbook and post-course resources to embed what they've learned.
Want to Learn More?
No VAT currently charged · Free discovery call · Tailoring & prep included
Public Course Dates
This course is currently offered as in-house training, but public course dates can be added according to demand.
Register your interest below and I will let you know as soon as any public dates are added.
Looking for in-person or remote confidence and assertiveness training for your team?
Please contact me to discuss in-house training options.
- Register Your Interest - Assertiveness and ConfidenceFuture public course datesOnline
Confidence and Assertiveness Training Across the UK
I deliver in-house assertiveness and confidence training in London, Birmingham, Manchester, Leeds and nationwide – in person at your workplace.
I'm Birmingham-based and travel across the UK and internationally
I can also deliver all of my training live online – perfect for remote or hybrid teams.
For in-house training the content can be tailored to suit your organisation and offers excellent value per-person.
Get in touch to learn more and get a custom quote.
Who Is This Course For?
My assertiveness training is ideal for anyone who wants to feel more confident in their communication, express themselves clearly, and handle challenging situations with calm, clarity, and respect.
It’s supportive, practical, and relevant to people at all levels.
My assertiveness and confidence course is a great fit for:
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Professionals who struggle to express their needs or opinions
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Individuals who find it hard to say “no” or set boundaries
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Managers and team leaders handling difficult conversations
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Client-facing staff who need confidence in challenging situations
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Anyone who wants to communicate assertively without feeling uncomfortable
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People looking to build self-confidence and personal presence in the workplace
Assertiveness and confidence are not personality traits - they are learnable skills that grow with practice.
Why Choose Mark Baglow Training
Practical & Interactive
Every course is full of real examples, and designed so you can immediately apply what you learn on Monday morning.
Expect discussion, group work and hands-on exercises, not death by PowerPoint.
Delivered By A Real Expert
You learn directly from me - an experienced trainer and certified DISC analyst - whether you join a public date or book in-house.
Small public groups mean real attention, not a lecture to a crowd of fifty.
Tailored to You
Every in-house course is built around your organisation: your challenges, your sector, your team's real situations.
Tailoring and preparation are included as standard.
Proven Track Record
Trusted by organisations nationwide
Consistent 5-star feedback and repeat clients across a wide variety of sectors and types of organisation who value practical, impactful learning.
Frequently Asked Questions
For more general questions about booking, pricing, delivery and more, please visit the main FAQ Page
Build the core communication skills needed for clearer conversations, stronger teamwork and better collaboration.
Learn structured negotiation techniques to influence outcomes, manage objections and create win–win agreements.
Learn how to structure presentations, manage nerves and deliver clear, confident messages to any audience.
I deliver training in many other areas including Personal Effectiveness, Leadership, Project Management, Microsoft Office, AI Tools and more.
Strong, confident communication makes work easier for everyone.
When people feel able to speak up, set boundaries, and handle difficult situations calmly, it creates a healthier culture, clearer expectations, and more positive working relationships.
I'd love to help you develop your team's confidence and assertiveness skills. Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
