Why Assertiveness & Confidence Matter
Being confident and assertive isn’t about being forceful – it’s about expressing yourself clearly, respecting others, and standing up for your needs without feeling guilty.
Many people struggle to say “no”, raise concerns, speak up in meetings, or handle challenging behaviour, especially in busy workplace environments.
This course gives you the confidence, clarity, and practical strategies to communicate assertively and build stronger working relationships.
- without being aggressive or passive.
You’ll learn how to:
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Communicate assertively without becoming aggressive
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Build confidence in conversations, meetings, and decision-making
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Set healthy boundaries and say “no” respectfully
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Express your needs clearly and calmly
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Handle difficult behaviour without losing your composure
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Challenge ideas constructively and professionally
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Strengthen your self-belief and personal presence at work
Course Content
For in-house training the course can be tailored to your specific requirements
Every participant receives:
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A comprehensive course workbook packed with notes, exercises, and templates.
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Step-by-step frameworks and templates to apply what you've learned.
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Practical examples that can be applied to real workplace challenges straight away.
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Certificate of Completion after the course.
Understanding Assertiveness & Confidence
Assertiveness starts with mindset.
You’ll explore what assertiveness really means, how it differs from aggressiveness or passivity, and why confidence plays such an important role in how we communicate and show up at work.
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Understand the differences between passive, aggressive, and assertive behaviour
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Recognise what confident communication looks like in practice
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Identify unhelpful patterns that undermine confidence
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Build a positive mindset around speaking up and stating your needs
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Understand the impact of body language, tone, and presence
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Communicate with more clarity and self-belief
Communicating Assertively
Assertiveness is a skill that can be learned.
This module focuses on the practical techniques that help you express yourself clearly, say what you mean, and communicate in a respectful and confident way.
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Use assertive language to communicate expectations clearly
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Say “no” without feeling guilty or uncomfortable
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Make requests confidently and respectfully
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Express concerns or disagreements constructively
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Use “I” statements to take ownership of your message
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Stay calm and grounded in challenging conversations
Setting Boundaries & Managing Expectations
Healthy boundaries make work smoother, clearer, and more respectful.
This session helps you recognise where boundaries are needed and how to set them without damaging relationships.
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Recognise situations where boundaries are needed
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Set limits with colleagues, clients, or managers
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Manage expectations without overcommitting
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Push back professionally when workload is unrealistic
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Maintain boundaries even when others push back
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Balance assertiveness with empathy
Building Confidence in Daily Conversations
Confidence isn’t about being the loudest person in the room - it’s about feeling comfortable and capable in how you communicate.
This module helps you build confidence step-by-step, using practical strategies you can apply immediately.
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Speak up more confidently in meetings and discussions
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Prepare for conversations that normally feel uncomfortable
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Use positive habits and self-talk to support confidence
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Manage nerves when expressing your views
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Project confidence through body language and vocal tone
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Build credibility and trust through consistent behaviour
Handling Difficult Behaviour Calmly & Confidently
Challenging behaviour is part of working life, but it doesn’t have to derail you.
This module gives you tools to respond assertively and maintain control even when emotions run high.
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Recognise different types of difficult behaviour
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Respond calmly without becoming defensive
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Use assertive language to re-centre the conversation
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Manage emotional reactions in yourself and others
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Defuse tension with clear, respectful communication
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Stay focused on solving the problem rather than fighting the person
Putting Assertiveness into Practice
This final module brings everything together.
Through scenarios, examples, and practical frameworks, you’ll learn how to apply assertiveness and confidence skills in real workplace situations.
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Approach awkward or sensitive conversations with clarity
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Challenge ideas constructively without conflict
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Ask for what you need confidently and respectfully
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Navigate pushback in a calm, assertive way
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Communicate with more presence and self-assurance
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Build long-term confidence through ongoing habits and practice
Course Delivery
In-House Training
Private in-house courses are available by contacting me. Delivered in-person at your site or another location of your choice. Training can also take place online via Teams.
In-house sessions allow me to tailor the content to your organisation’s specific goals, culture, and challenges.
Public Courses
Regular public courses available to everyone. Live, online training classes delivered via Microsoft Teams.
Perfect for individuals or a small number of attendees. Interactive and engaging to give you the classroom experience while building your skills and confidence.
Public Course Dates
Book instantly onto one of my regular public courses below. My online assertiveness training courses are delivered as live instructor-led training via Microsoft Teams.
Looking for in-person or remote training for your team?
Please contact me to discuss in-house training options.
- Assertiveness and Confidence 04/02/2604 Feb 2026, 09:30 – 16:30 GMTLive Online Training
- Assertiveness and Confidence 26/05/2626 May 2026, 09:30 – 16:30 BSTLive Online Training
- Assertiveness and Confidence 05/08/2605 Aug 2026, 09:30 – 16:30 BSTLive Online Training
- Assertiveness and Confidence 12/11/2612 Nov 2026, 09:30 – 16:30 GMTLive Online Training
Who Is This Course For?
My assertiveness training is ideal for anyone who wants to feel more confident in their communication, express themselves clearly, and handle challenging situations with calm, clarity, and respect.
It’s supportive, practical, and relevant to people at all levels.
My assertiveness and confidence course is a great fit for:
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Professionals who struggle to express their needs or opinions
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Individuals who find it hard to say “no” or set boundaries
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Managers and team leaders handling difficult conversations
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Client-facing staff who need confidence in challenging situations
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Anyone who wants to communicate assertively without feeling uncomfortable
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People looking to build self-confidence and personal presence in the workplace
Assertiveness and confidence are not a personality traits - they are learnable skills that grow with practice.
Why Choose Mark Baglow Training
Frequently Asked Questions
For more general questions about booking, pricing, delivery and more, please visit the main FAQ Page
Learn structured negotiation techniques to influence outcomes, manage objections and create win–win agreements.
Build the core communication skills needed for clearer conversations, stronger teamwork and better collaboration.
Learn how to structure presentations, manage nerves and deliver clear, confident messages to any audience.
Strong, confident communication makes work easier for everyone.
When people feel able to speak up, set boundaries, and handle difficult situations calmly, it creates a healthier culture, clearer expectations, and more positive working relationships.
Join one of my upcoming public online sessions or get in touch to discuss in-house training – whichever you choose, you’ll gain practical tools to make real improvements right away.
Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
