Leadership and Management
2 Days

Below are examples of areas that can be covered, depending on the length of the course. The content will be tailored to suit your organisation's particular needs. Sections can be added, removed and reordered to suit you best.

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The length of the training is also flexible to suit your needs.

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Leading with Impact – Refining Your Leadership Style

• Understanding the role and responsibilities of a manager (individual, team, organisation).

• Exploration of different leadership styles and when to use them.

• Using Situational Leadership.

• Developing a flexible, adaptable approach to leadership.

• Building trust, credibility, and authority within your team.

 

Communication & Influence – Strengthening Managerial Presence

• The four main ways that leaders can communicate.

• How to communicate and delegate with clarity, confidence, and authority.

• Adapting your communication style to the four different types of people.

• Active listening and empathetic communication techniques.

• Giving and receiving constructive feedback effectively.

• Understanding non-verbal communication and its importance.

• Building rapport and trust with team members.

• Influencing and persuading effectively across teams and departments.

 

Effective Delegation and Empowerment

• The principles of effective delegation: When, what, and to whom to delegate.

• The difference between delegation, abdication and empowerment.

• Avoiding common delegation pitfalls.

• Don't be a seagull!

• Empowering your team for increased ownership and motivation.

 

Motivating & Engaging Teams – Creating a High-Performance Culture

• Understanding what truly drives employee motivation (it's not money).

• Different motivational theories (Maslow, Hertzberg) and their practical application.

• Identifying individual motivators within your team.

• Strategies for fostering a positive and engaging work environment.

• Encouraging innovation, collaboration, and continuous improvement.

 

Feedback & Difficult Conversations

• Giving effective feedback (SBI model, feedforward)

• Handling underperformance or conflict

• Practical tips for courageous conversations

• Understanding the sources and types of workplace conflict.

• Strategies for approaching and resolving conflict effectively.

• Techniques for conducting challenging conversations with confidence and empathy.

 

Managing Performance & Accountability – Getting the Best from Your Team

• Setting clear SMART objectives and KPIs that drive results.

• Using coaching and feedback to improve individual performance.

• Conducting effective performance conversations and reviews.

• Addressing underperformance constructively.

• Handling difficult conversations with confidence.

 

Time Management and Prioritisation for Managers

• Assessing personal time management habits.

• Prioritisation techniques for managing multiple demands.

• Strategies for minimising interruptions and increasing focus.

 

Leading Through Change

• Understanding the human response to change.

• Communicating change effectively to minimize resistance.

• Supporting your team through transitions.

• Building resilience in yourself and your team.

 

Strategic Thinking & Decision-Making – Managing for the Bigger Picture

• Connecting team goals to organisational strategy.

• Moving beyond daily tasks to focus on long-term goals.

• Making informed, data-driven decisions while balancing risks.

• Problem-solving techniques for complex workplace challenges.