Why Communication Skills Matter
Strong communication is the foundation of every successful team.
Whether you’re leading meetings, managing stakeholders, working with clients, or collaborating across departments, the ability to express yourself clearly – and understand others – makes everything smoother.
Yet communication is something most people are expected to be good at, without ever being taught how.
This practical communication skills course helps you speak clearly, listen actively and adapt your communication style to different people and situations.
You’ll learn how to build rapport, reduce misunderstandings and communicate more confidently in everyday workplace interactions.
You’ll learn how to:
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Communicate more clearly and confidently in day-to-day conversations
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Adapt your style using DISC to suit different personalities
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Build rapport quickly and strengthen professional relationships
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Learn how to listen actively and use questioning techniques
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Handle difficult conversations and challenging behaviour
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Communicate assertively without being aggressive
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Improve written communication – especially emails and Teams/Slack messages
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Run more engaging, effective meetings - both in-person and remotely via virtual platforms such as Zoom or Teams
Communication Skills Course Content
For in-house training the course can be tailored to your specific requirements
Every participant receives:
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A comprehensive course workbook packed with notes, exercises, and templates.
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Step-by-step frameworks and templates to apply what you've learned.
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Practical examples that can be applied to real workplace challenges straight away.
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Certificate of Completion after the course.
Understanding Effective Communication
Strong communication is more than choosing the right words – it’s about clarity, connection, and confidence.
This opening module introduces the core principles of effective communication and explores what really gets in the way at work.
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Recognise the key elements of clear and effective communication
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Understand the common barriers that cause misunderstandings
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Adjust your tone, pace, and language to suit your message
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Identify the difference between intent and impact
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Build confidence when speaking with colleagues or clients
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Develop a more positive and proactive communication mindset
Communicating with Different People (DISC)
Different people communicate in different ways.
In this module, you’ll explore the four DISC communication styles and how to adapt your approach so conversations become smoother, clearer, and more productive.
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Understand the four DISC communication styles
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Identify your own preferred style
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Recognise how others prefer to communicate
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Adapt your approach to suit different personalities
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Reduce friction and misunderstandings in conversations
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Communicate more effectively across teams and departments
Active Listening & Building Rapport
Good communication starts with good listening.
This module introduces practical skills for building rapport, asking better questions, and making others feel heard – essential for teamwork, problem-solving, and leadership.
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Listen actively and with intent
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Ask better questions to clarify meaning
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Build rapport naturally and create stronger working relationships
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Understand non-verbal cues and body language
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Use paraphrasing and summarising to show understanding
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Develop trust through consistent and respectful communication
Assertive Communication
Assertiveness is about being clear, respectful, and confident – not pushy or aggressive.
This session explores how to express your needs, set boundaries, and communicate with clarity while maintaining strong working relationships.
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Understand the difference between passive, aggressive, and assertive behaviour
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Communicate your needs confidently and respectfully
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Use assertive language to reduce conflict and ambiguity
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Say ‘no’ without damaging relationships
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Set boundaries and manage expectations
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Maintain calm and confidence in challenging situations
Handling Difficult Conversations & Challenging Behaviour
Difficult conversations can feel uncomfortable – but with the right approach, they can also be constructive.
This module gives you tools and techniques to handle sensitive topics with confidence and professionalism.
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Prepare for and structure difficult conversations
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Stay calm when emotions run high
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Use language that reduces defensiveness and keeps dialogue open
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Respond confidently to challenging or negative behaviour
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Address performance or behaviour issues respectfully
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Keep conversations focused, fair, and forward-looking
Communicating Effectively in Meetings & Emails
Most communication at work happens in meetings or through written messages.
This final module focuses on improving clarity, reducing confusion, and ensuring both meetings and emails work better for everyone.
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Structure meetings so they’re focused and productive
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Communicate clearly when leading or contributing to discussions
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Write emails that are concise, professional, and easy to understand
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Reduce back-and-forth by improving clarity and structure
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Use tone effectively in written communication
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Tailor your communication style for different audiences and channels
Course Delivery
In-House Training
Private in-house courses are available by contacting me. Delivered in-person at your site or another location of your choice. Training can also take place online via Teams.
In-house sessions allow me to tailor the content to your organisation’s specific goals, culture, and challenges.
Public Courses
Regular public courses available to everyone. Live, online training classes delivered via Microsoft Teams.
Perfect for individuals or a small number of attendees. Interactive and engaging to give you the classroom experience while building your skills and confidence.
Unlock Deeper Insights with DISC
Understanding personality types can transform the way you lead, communicate, and motivate others.
As part of your Communication Skills Training, you’ll be introduced to the DISC model – a simple yet powerful tool for understanding behavioural preferences and communication styles.
For those who want to take their development further, I also offer optional individual DISC reports that provide tailored insights into your personal style and how you can work more effectively with others.
DOMINANCE
INFLUENCE
STEADINESS
CONCIENTIOUSNESS
What a DISC report offers:
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A detailed breakdown of your dominant DISC style (Dominance, Influence, Steadiness, or Conscientiousness)
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Insights into your communication style, strengths, and potential challenges
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Personalised suggestions for working with other personality types
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Guidance on managing stress, motivation, and collaboration more effectively
In addition to individual profiles, DISC can also be used to assess a team - offering managers a valuable snapshot of group dynamics, communication gaps, and collective strengths.
These reports are optional but recommended – they make a powerful companion to your leadership training and provide you with detailed insights to help with your continued management development.
Learn more about DISC and the different types of reports available →
Public Course Dates
Book instantly onto one of my regular public courses below. Online communication skills courses are delivered as live instructor-led training via Microsoft Teams.
Looking for in-person or remote training for your team?
Please contact me to discuss in-house training options.
- Communication Skills 26/01/2626 Jan 2026, 09:30 – 16:30 GMTLive Online Training
- Communication Skills 23/04/2623 Apr 2026, 09:30 – 16:30 BSTLive Online Training
- Communication Skills 21/07/2621 Jul 2026, 09:30 – 16:30 BSTLive Online Training
- Communication Skills 22/10/2622 Oct 2026, 09:30 – 16:30 BSTLive Online Training
Who Is This Course For?
This communication course is ideal for anyone who wants to improve their day-to-day communication, strengthen working relationships, and feel more confident in conversations.
It’s practical, people-focused, and suitable for all levels across the organisation.
Our communication training is a great fit for:
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Professionals who want clearer, more confident communication in the workplace
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Teams who need to collaborate effectively across departments
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Managers and team leaders who want stronger relationships with their people
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Client-facing staff who need to build rapport quickly
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Individuals who struggle with assertiveness or difficult conversations
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Early career professionals looking to build strong communication skills for the modern workplace
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Anyone responsible for giving feedback, supporting colleagues, or leading meetings
Whether speaking with clients or colleagues, communication is at the heart of every organisation. It's essential you and your team communicate clearly, confidently and effectively every time.
Why Choose Mark Baglow Training
Frequently Asked Questions
For more general questions about booking, pricing, delivery and more, please visit the main FAQ Page
Develop the confidence and clarity to express yourself assertively and handle difficult interactions professionally.
Learn structured negotiation techniques to influence outcomes, manage objections and create win–win agreements.
Learn how to structure presentations, manage nerves and deliver clear, confident messages to any audience.
Clear, confident communication transforms how people work together.
If you’d like to build these skills yourself or within your organisation, I’d love to help.
Join one of my upcoming public online sessions or get in touch to discuss in-house training – whichever you choose, you’ll gain practical tools to make real improvements right away.
Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
