Effective Communication Training
Communicate clearly, understand others, and get your message across – with confidence and influence.
5 Star Rated
In-House Training
Tailored to You
1 Day Course
In-person team training from £1,400 per day or £1,150 per day remote for your group.
See detailed pricing and delivery information below
Trusted By Teams Across the UK
In the private and public sectors, from SMEs to publicly-listed companies, I've delivered training across a wide range of organisation sizes and sectors.
Why Effective Communication Matters
Strong communication is the foundation of every successful team.
Whether you’re leading meetings, managing stakeholders, working with clients, or collaborating across departments, the ability to express yourself clearly – and understand others – makes everything smoother.
Yet communication is something most people are expected to be good at, without ever being taught how.
This practical effective communication course helps you speak clearly, listen actively and adapt your communication style to different people and situations.
Learn how to build rapport, reduce misunderstandings and communicate more confidently in everyday workplace interactions.
You’ll learn how to:
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Communicate clearly and confidently in everyday conversations.
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Understand different people and adapt your style using DISC.
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Listen actively and build rapport quickly.
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Influence and persuade others – ethically and effectively.
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Communicate assertively: say no, set boundaries, and be heard.
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Handle difficult conversations and challenging behaviour calmly.
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Get buy-in from colleagues and seniors, even without authority.
What Your Organisation Gains From Effective Communication
When people communicate well, everything runs smoother – fewer misunderstandings, less conflict, faster decisions, and stronger relationships across teams.
Poor communication is quietly expensive: it's behind most workplace friction, duplicated work and stalled projects.
This course gives your team a shared, practical toolkit for communicating clearly and influencing well – so collaboration gets easier and things actually get done.
Effective Communication Course Content
For in-house training the content is tailored to your team's real situations and working environment.
Contact me to find out how I can help you.
Every participant receives:
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A comprehensive course workbook packed with notes, exercises, and templates.
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Step-by-step frameworks and templates to put your new skills into action.
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Practical examples that can be applied to real workplace challenges straight away.
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Certificate of Completion after the course.
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Post-course email support - you can email me with questions for 3 months after the course, answered personally.
Understanding Effective Communication
Strong communication is more than choosing the right words – it’s about clarity, connection, and confidence. This opening module introduces the core principles of effective communication and explores what really gets in the way at work. ✔ Recognise the key elements of clear and effective communication. ✔ Understand the common barriers that cause misunderstandings. ✔ Adjust your tone, pace, and language to suit your message. ✔ Identify the difference between intent and impact. ✔ Build confidence when speaking with colleagues or clients. ✔ Develop a more positive and proactive communication mindset.
Communicating with Different People (DISC)
Different people communicate, work, and behave in different ways. In this module, you’ll explore the four DISC communication styles and how to adapt your approach so conversations become smoother, clearer, and more productive. If you wish to gain deeper personal insights I can also provide individual DISC reports for participants - contact me to learn more. ✔ Understand the four DISC communication styles. ✔ Identify your own preferred style. ✔ Recognise how others prefer to communicate. ✔ Adapt your approach to suit different personalities. ✔ Reduce friction and misunderstandings in conversations. ✔ Communicate more effectively across teams and departments.
Active Listening & Building Rapport
Good communication starts with good listening. This module introduces practical skills for building rapport, asking better questions, and making others feel heard – essential for teamwork, problem-solving, and leadership. ✔ Listen actively and with intent. ✔ Ask better questions to clarify meaning. ✔ Build rapport naturally and create stronger working relationships. ✔ Understand non-verbal cues and body language. ✔ Use paraphrasing and summarising to show understanding. ✔ Develop trust through consistent and respectful communication.
Influencing and Persuasion
Being clear about what you want is the foundation of getting others on board. This module builds from assertive communication up to genuine influence – how to make your case, win buy-in, and persuade with integrity. ✔ Understand passive, aggressive and assertive behaviour – and why assertiveness underpins influence. ✔ Communicate your needs, set boundaries and say "no" without damaging relationships ✔ Apply the Cialdini techniques and principles of ethical persuasion – and recognise them being used on you. ✔ Build a persuasive case: structure, framing and language that lands. ✔ Influence without authority – getting buy-in from peers and senior stakeholders. ✔ Handle pushback and objections calmly and confidently.
Handling Difficult Conversations & Challenging Behaviour
Difficult conversations can feel uncomfortable – but with the right approach, they can also be constructive. This module gives you tools and techniques to handle sensitive topics with confidence and professionalism. ✔ Understand types of difficult people and how to manage them. ✔ Prepare for and structure difficult conversations. ✔ Stay calm when emotions run high. ✔ Use language that reduces defensiveness and keeps dialogue open. ✔ Respond confidently to challenging or negative behaviour. ✔ Address performance or behaviour issues respectfully. ✔ Keep conversations focused, fair, and forward-looking.
Communicating in the Real World
We finish with a practical toolkit of quick wins for where most workplace communication happens – running sharper meetings, writing clearer emails, and adapting to the channel. Depending on the day's pace we cover the highlights together, and the full set is in your workbook to keep. ✔ Structure and run meetings so they’re focused and productive - and when they should just be an email. ✔ Communicate clearly when leading or contributing to discussions. ✔ Write emails that are concise, professional, and easy to understand. ✔ Reduce back-and-forth by improving clarity and structure. ✔ Use tone effectively in written communication. ✔ Tailor your communication style for different audiences and channels.
Meet Your Trainer
Mark Baglow
Hi, I'm Mark. When you book this course, you get me – not an associate, not a script read off a slide.
I've spent fifteen years in the world of education, training and development. During my career I learned the thing that still shapes every course I run: people don't remember what you tell them, they remember what they do.
My training is practical, hands-on and refreshingly jargon-free – real tools you'll use on Monday morning, not dry theory you'll have forgotten by lunch.
I'm a certified DISC analyst, and I've designed and delivered leadership, management and communication training across sectors including education, software and financial services.
I'm based in Birmingham – right in the middle of the country – so I can reach you easily for in-person training anywhere in the UK, or even internationally! I also provide live online training if that suits you better.
I keep my business deliberately personal: you deal with me directly, from first enquiry to post-course follow-up, and every session is built around your people and your real-world challenges.
Pricing & Learning Options
In-House Group Course Live Online
Private group training with Mark Baglow for your organisation live online via Teams.
Tailored to your requirements.
Detailed course notes and resources included.
Recommended group size of up to 10 participants.
Pricing is a day rate for the group - not per person
from £1,150
per day
Works out at under £120 per person for a group of 10
In-House Group Course In-Person
Private group training with Mark Baglow in-person at your workplace.
Tailored to your requirements.
Detailed printed course notes and resources included.
Recommended group size up to 12 participants.
Pricing is a day rate for the group - not per person
from £1,400
per day
Works out at under £120 per person for a group of 12
Best Value for Teams
Half-day courses for in-house training are available on request.
Your satisfaction, guaranteed. I'm confident you'll find this genuinely valuable. For in-house training, if it doesn't deliver what we agreed, I'll put it right.
The final cost of in-house training depends on delivery format, location (including London), group size and any specialist tailoring; travel and accommodation may apply for in-person sessions. No VAT is currently charged.
How In-House Training Works
Bringing training in-house for your team - whether in-person or online - is simpler than you might think.
Here's the whole journey:
Get in touch: Tell me a bit about your team and what you'd like to achieve.
Fill in the form or book a free 30-minute call.
Free scoping call: We talk through your goals, your team and any specific challenges. No charge, no obligation.
Tailored proposal: I send a clear proposal with tailored content and a price. Tailoring and prep are included as standard - no hidden extras. No VAT is currently charged on top of my prices.
Delivery: I deliver the session at your site or live online, fully tailored to your organisation.
Follow-up: Everyone leaves with a workbook and post-course resources to embed what they've learned.
Want to Learn More?
No VAT currently charged · Free discovery call · Tailoring & prep included
Unlock Deeper Insights with DISC
Understanding personality types can transform the way you lead, communicate, and motivate others.
As part of your Effective Communication training you’ll be introduced to the DISC model – a simple yet powerful tool for understanding behavioural preferences and communication styles.
Add optional individual DISC reports to this course for deeper personal insight - or use DISC across a whole team.
Public Course Dates
This course is currently offered as in-house training, but public course dates can be added according to demand.
Register your interest below and I will let you know as soon as any public dates are added.
Looking for in-person or remote communication skills training for your team?
Please contact me to discuss in-house training options.
- Register Your Interest - Communication SkillsFuture public course datesOnline
Effective Communication Training Across the UK
I deliver in-house communication training in London, Birmingham, Manchester, Leeds and nationwide – in person at your workplace.
I'm Birmingham-based and travel across the UK and internationally
I can also deliver all of my training live online – perfect for remote or hybrid teams.
For in-house training the content can be tailored to suit your organisation and offers excellent value per-person.
Get in touch to learn more and get a custom quote.
Who Is This Course For?
This effective communication course is ideal for anyone who wants to improve their day-to-day communication, strengthen working relationships, and feel more confident in conversations.
It’s practical, people-focused, and suitable for all levels across the organisation.
My effective communication training is a great fit for:
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Professionals who want clearer, more confident communication in the workplace
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Teams who need to collaborate effectively across departments
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Managers and team leaders who want stronger relationships with their people
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Client-facing staff who need to build rapport quickly
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Individuals who want to be more assertive, influential and confident in how they communicate.
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Early career professionals looking to build strong communication skills for the modern workplace
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Anyone responsible for giving feedback, supporting colleagues, or leading meetings
Whether speaking with clients or colleagues, communication is at the heart of every organisation. It's essential you and your team communicate clearly, confidently and effectively every time.
Why Choose Mark Baglow Training
Frequently Asked Questions
For more general questions about booking, pricing, delivery and more, please visit the main FAQ Page
Develop the confidence and clarity to express yourself assertively and handle difficult interactions professionally.
Learn structured negotiation techniques to influence outcomes, manage objections and create win–win agreements.
Learn how to structure presentations, manage nerves and deliver clear, confident messages to any audience.
I deliver training in many other areas including Personal Effectiveness, Leadership, Project Management, Microsoft Office, AI Tools and more.
Clear, confident communication transforms how people work together.
If you’d like to build these skills yourself or within your organisation, I’d love to help.
Whether online or in-person, I'd love to help design and deliver the right training to help your team.
Just fill in the form to get the conversation started.
You can also book a free 30 minute no-obligation consultation call here
